Tory Nixon, who became Umpqua's chief banking officer this spring, is trying to drive more customers to use mobile banking (only 15% do so now industrywide) without alienating them in the process.

Chief Design Officer Meriah Garrett provides a look at the bank's efforts to make mobile app and website design more user-friendly.

Vendors keep merging, and new ones keep forming. For banks, the change brings access to more options, but shorter relationships.

Banks should continually try out new technologies, even after failed experiments.

AWS's recent tech summit, with strobe lights and throbbing sound system may have felt more like a music festival than a conference, but one thing was clear: the symbiotic relationship between the online juggernaut and financial services runs deep.

The Detroit company is facing stiffer competition in the battle for online deposits, but it has benefited from a key rival's retreat in auto lending

The bank sees its global reach as an advantage in supporting evolving business customer needs.

Whether you're lounging on the beach sipping mojitos, hiking the Smoky Mountains, or, like many of us, taking a breather from household chores on your staycation, you still need an escape from time to time.

Banks should continually try out new technologies, even after failed experiments.

Rather than ban screen scraping, financial institutions should improve secure account connectivity so that consumers can share data with the apps they want to use.

Yet margin improvement proved to be the decisive factor in a strong quarter in which total lending was flat.

The Minneapolis company plans to expand to new retail markets through a digital platform, but it’s facing questions about how it will distinguish itself from peers.

The appointment of David Solomon, who will take over for retiring CEO Lloyd Blankfein, has not altered the bank's aggressive plan to build a mobile phone-based bank for consumers in the U.S. and beyond.

Rather than ban screen scraping, financial institutions should improve secure account connectivity so that consumers can share data with the apps they want to use.

Executives at the recent In|Vest conference discussed ways to make banks more competitive in the world of financial advice.

The Pittsburgh regional detailed plans to enter a number of new markets with its digital bank and carefully chosen branch openings.

To teach its automated advice platform how to help advisers communicate with clients, the company has sought to develop a bank of knowledge about psychology and other expertise beyond traditional wealth management.

John Best, author of "Breaking Digital Gridlock," explains the obstacles banks hit when they try to innovate and how to overcome them.

The challenge in automating cross-selling to customers online is figuring out how to integrate with the core banking platform.

City National is using digital tools to smooth the transition for clients and advisers. Here’s how the bank's doing it.