It may seem counterintuitive, but the rise of digital banking makes human interactions in branches more important than ever.

Many banks and money transmitters have built successful billion-dollar businesses around P-to-P payments without social sharing and letting users send emojis.

Bank of America is revamping its retail network and upgrading its ATMs as it rolls out a new type of branch that bridges the physical and digital worlds.

Yolande Piazza has been serving in the role on an interim basis since Heather Cox left for USAA.

A recent trip to the branch reveals how even the oldest channel fails to understand, let alone solve, customer problems.

The tiny Flagship Bank has made an unusual bet in agreeing to pay 20 times current capital to buy BankMobile, but the same Durbin amendment that prompted Customers Bancorp to sell the unit also made Flagship the ideal buyer.

The price Customers Bancorp is getting for its BankMobile unit would exceed the initial estimates of $100 million to $150 million.

Solarity CU is piloting a branch it calls an "engagement center' to address and align all the different ways members want to do business with it.

The Kennesaw, Ga.-based firm, which makes online installment loans to borrowers with blemished credit records, currently operates in 14 states.

The Innovative Lending Platform Association and the Coalition for Responsible Business Finance announced Monday that they are joining forces.