After recording a $35.9 million quarterly loss, the online small-business lender said that it plans to reduce its annual expenses by $20 million, cut 11% of its staff and more than double its loan-loss provision from a year earlier.

JPMorgan Chase has partnered with the fintech firm Roostify to build a digital self-service mortgage platform.

Bond Street targets small businesses that might be able to qualify for a bank loan but are looking for a faster and easier approval process.

The risk, complexity and psychological biases related to financial products make them ill-suited for push-based selling tactics. Instead, banks should use their digital channels to help customers decide what they want.

The San Francisco online lender reported a $32 million loss in the fourth quarter, which brought red ink for the full year to $146 million.

EQ Bank, BankMobile and solarisBank offer insights into how they built their digital-only banks with design thinking, new products and money management tools.

Chicago-based Akouba will offer its origination and underwriting platform to ABA-member banks, which will receive preferred pricing.

The new office will look for ways to improve UX for customers in digital and traditional channels.

Banks are helping customers build healthy financial habits through their apps. The tools could also strengthen customer retention when rates go up.

Some execs have plenty to be sour about, but others are emphasizing the possibilities amid today's economic and political realities. Their contrasting mindsets were on full display at a Credit Suisse conference this week.