Clients of neobanks have more difficulty reaching service representatives than those of direct banks. Several firms are trying to change that.

Deals from Amex in the ride-delivery space and AI developments at Mastercard are just some of the latest fintech moves that have the industry on notice.

NatWest Group is considering launching a separate digital lender for small businesses in the U.K. to find a new avenue of growth for the bank.

The San Francisco-based online lender originated more than $2 billion in personal loans during the first quarter, a big jump from a year earlier. The surge made up for softness in the company's home loan and student loan businesses.

A semiannual online banking scorecard highlights areas where banks are doing well and could improve, such as customizable home pages and transparent fees.

The company is focusing on the future of online retail banking. Next on its agenda: real people in its wealth management division.

Long Game, which Truist acquired for an undisclosed sum, allows consumers to set savings goals and earn extra cash by playing casino-style lottery games.

The U.K.’s markets regulator has told challenger banks to improve their financial crime controls, saying some are failing to carry out adequate checks on new customers.

The New York bank is planning a broad launch of its new checking account later this year. Starting this week, more than 20,000 Goldman employees have a chance to try it out.

The military-focused bank and insurance company has added more personalization and a search tool.

JPMorgan Chase’s fledgling digital bank is going after more customers in the U.K. with a new savings account.

A bet on gambling payments, a step for open banking and more in banking news this week.

JPMorgan Chase and HSBC are among the banks that have set up shop in virtual worlds or plan to.

The California bank will let customers of a neobank called BayaniPay Wallet use its branches.

Central Pacific Bank is trying hard to appeal to young residents of Hawaii as well as the mainland U.S. and Japan. It's positioning its new digital checking account as a lifestyle brand as much as a financial product.

Citing customers’ increased adoption of digital services over the past two years, banks are shrinking their physical presence, while also renovating the locations they keep — but credit unions are bucking the trend.

Liberty Bank and Texas Capital Bank are among those trying to attract new online-only customers while experimenting with technologies to benefit the institutions overall.

Five Star Bank, which is based in a rural part of New York state, has embraced digital lending, banking-as-a-service, real-time payments, bitcoin and more. “Those that don’t innovate don’t survive,” says Chief Administrative Officer Sean Willett.

Russia reverberations, a rebranding, a resignation and more in banking news this week.

The New York bank recently converted 3 million GM Rewards cardholders to its Marcus app, the next phase of its plans to offer more banking services in unexpected places.