Marketing

Chatbots are the next big thing in payments. But a poor in-chat commerce strategy can turn off consumers and create bad user experiences.

Banks are being pushed into the background of popular digital experiences. But they can reappear on interfaces that customers use daily by doubling down on financial wellness efforts.

The venue currently called the Verizon Center will be renamed the Capital One Arena immediately, according to its owner. The arena houses the NBA's Washington Wizards, the NHL's Capitals and the WNBA's Mystics.

Bankers who shake more hands, ask more questions and, yes, hand out more business cards than the competition will win more clients.

The San Antonio-based credit union changed its name to be more inclusive and more accurately reflect its expanded FOM.

The campaign comes in the light of recent research that shows the state to be one of the best for millennials.

A controversial move to stop Canadian CUs from using the words “bank” and “banking” has rallied the movement there, but U.S. institutions are left wondering if such a move could happen here, particularly in light of some recent states’ measures.

It’s a very large number for any bank, but Bank of America executives said the move makes good economic sense and promotes relationship-building with customers.

Des Moines CU has expanded its FOM to include first responders, government employees and more.

‘Dreams Thrive Here’ will celebrate the spirit of credit unions on Oct. 19.