Practice and client management

Harris Simmons, the chairman and CEO of Zions Bancorp. in Salt Lake City, said in a letter to employees that he was recently diagnosed with a form of non-Hodgkin’s lymphoma and would be pursuing a treatment plan over the next several months.

As she prepares to take over in February, Fraser says she is planning to invest in some of the bank's largest businesses, including its sprawling custody network and its burgeoning wealth management effort.

Invaluable insight for those in the LGBTQ community and all those who want to be better allies from the lived experience of Maeve DuVally from Goldman Sachs

There is a difference among various demographics on what offends them most. That means credit unions must understand their member base and what drives their engagement and retention.

Big banks and other financial firms predict the cost of warding off cybercriminals will keep climbing in 2021 as they work to secure digital financial services popularized by the pandemic.

The number and type of channels for customer support are exploding – with Facebook Messenger, Apple Business Chat, and WhatsApp Business among the most recent additions. And channels are evolving, says Genpact's Jason Osborne.

New analysis from CEO Advisory Group shows the asset size of merged institutions rising along with the number of mergers.

Some large banks have come under fire from the GOP for curbing services to firms in controversial industries, such as firearms and fossil fuels. A proposal by the Office of the Comptroller of the Currency aims to block banks from taking such stances.

Joseph Lebel's promotion follows a third-quarter loss as the New Jersey company company looks to get ahead of credit issues by selling high-risk loans.

Richard Yeager's promotion comes at a time of growth for the New York-based institution, including having recently been granted a field-of-membership expansion.

The latest report from the American Customer Satisfaction Index reported lower scores for both industries, with credit unions recording their lowest ranking since 2011.

CIT Group over a year's time brushed off several offers from First Citizens BancShares, entertained rival bids and kept negotiating on price and board representation before striking a deal, according to a new regulatory filing.

Cameron Minges will become president of the Indianapolis-based credit union effective Jan. 1.

The name change, which will take effect Jan. 1, comes following the merger of CP Financial and Washtenaw Federal Credit Union.

Technology imperatives, weak loan demand and the need for increased efficiency could put pressure on dozens of regional banks to join forces with rivals.

The Virginia company, which shuttered 14 locations in September, will close another five branches early next year.

Carla Rasetta is stepping down after a decade at the helm of the Massachusetts-based institution.

Markland, the former CEO of Affinity Plus FCU in Minnesota, takes the helm 17 months after the New York-based institution entered conservatorship.

New analysis from SentiLink showed that the industry may be more vulnerable to some fraud threats than it realizes.

The Pittsburgh company is using its BlackRock windfall to execute a familiar script: buy an underperforming bank, cut costs and strengthen ties with commercial clients.