Retailers

The steady march of smartphone technology makes mobile wallet adoption seem inevitable, but consumers still need convincing.

The Most Influential Women in Payments are the ones taking risks with new ideas and investments, and developing the technology that will forever change the way people handle money. Not only do they set an example for their peers, they are unafraid to learn from newcomers and are diligent about encouraging a freshness and diversity of ideas.

Kroger payments chief Kathy Hanna is helping to drive a digital transformation of how consumers engage the supermarket chain.

Other quick serve establishments such as Starbucks have had challenges in managing the changes in customer flow that accompany order and pay.

Connected devices are expanding quickly, as are payment apps. The combination may make following commerce and security mandates harder in the future.

Fraudsters have a strong desire to take over a consumer's accounts or create new accounts to commit fraud by purchasing clothes or shoes to resell or initiate other crimes or chargebacks.

Apps that allow consumers to order and pay in the same experience are infiltrating the restaurant industry, and Mastercard is arming itself for competition.

Sweden-based Klarna has partnered with GhostBed, a U.S. online mattress retailer, as the payments company expands its reach with more direct-to-consumer brands.

Digital transactions tied to travel are growing quickly, putting pressure on airlines to support third party mobile wallets and other e-commerce options.

Mobile payment solution providers and issuers may now use Global to ensure ExpressPay HCE apps are performing in line with Amex’s specifications.

ACI's Universal Payments software for merchants will deliver various payments options to a new Co-op program which covers more than 2,800 stores in the U.K.

Financial services companies such as PayPal, Lydia and RBC are testing chatbots on platforms such as Slack and Facebook Messenger.

The payments industry has been overrun with innovation in mobile, wearable and cloud-based digital payments. But many niches are years — if not decades — behind this trend.

The mobile point of sale company's partnership with the coffee chain was designed to bring Square's mobile payments technology into Starbucks locations. But the partnership didn't pan out and ended a couple of years ago.

Jennifer Miles will join Ingenico later this year to help the company's North American expansion and mobile point of sale efforts.

Contextual commerce is the next big thing in retail as the payments transaction slides to the background. But it relies on building sophisticated consumer relationships.

For some time now, restaurant chains have been adding mobile order-ahead options, betting they’d be popular with their customers. But even they were caught off guard with just how big of a hit the technology is turning out to be.

Thousands of U.S. merchants are still holding out against EMV because they see no immediate threat from counterfeit card fraud, and business goes on. But a less obvious change in payment card acceptance may finally force them to upgrade.

When e-commerce fraud spikes, it can be tempting for merchants to pile on more controls and risk turning away otherwise legitimate transactions that appear to be fraudulent. The alternative is often to shut off these controls altogether and leave themselves vulnerable to criminals.

More everyday products are becoming connected devices, including refrigerators, washing machines and even mirrors. As each household item evolves, companies are eager to transform them into channels for shopping.