Employees at first feared the process might eventually lead to the elimination of their jobs. Ultimately, however, the bots let employees focus on more important tasks, the bank says.

It is important to understand how bias may be found naturally in your own existing customer base, and how this may affect your inferences, since these naturally need checks and balances to avoid sampling bias, argues Callsign's Stuart Dobbie.

The complexity of solutions leaves a space for outside competitors to gain share, says Token's Todd Clyde.

Axos Bank favors remote access over chatbots, as it connects bankers with online customers in real time.

Could the Macy's online data breach have been thwarted by SRC, a new security technology championed by the card brands?

In a move that accelerates Western Union's plan for its money transfers to be part of advancing digital technology, the cross-border payment provider has entered an agreement with Amazon Web Services for long-term cloud services.

Consumer demand for digital financial services will inspire a wave of new partnerships.

The company is reportedly paying bonuses to get retailers to accept its cards; both sides offer different take of rare get-together.

PayPal Ventures is part of an investment group that has raised $4.2 million for cryptocurrency risk management platform TRM Labs.

The startup — whose backers include CitiVentures, SVB Capital and Microsoft's venture fund — says it's building an end-to-end platform for small businesses that integrates loans, checking, payments and other services.

The rise of challenger banks has meant that this revenue stream is becoming increasingly squeezed.

The remote deposit capture tech at the center of the dispute is used by 6,500 institutions. That may mean other institutions will have to pay licensing fees to USAA.

Congress can help create a more uniform federal regulatory testing ground to foster innovation.

Former Comptroller Thomas Curry, who initially proposed the special charter now blocked by a judge, calls on policymakers to find another way to regulate financial tech startups.

Allegations of gender bias are the tip of the iceberg of a very big problem that faces artificial intelligence and goes far beyond the financial services sector, says Temenos' Hani Hagras.

Earnings hit could be avoided if BB&T and SunTrust complete deal by 2020; Fannie and Freddie will likely exit conservatorship by 2024, Calabria says; tired of paying 'ransom' to core vendors, two small banks fund new one; and more from this week's most-read stories.

Fraud attacks and their avenue of entry are generally regarded as mysteries to most of the companies that suffer from them.

The blockchain has the potential to disrupt any industry sector, leaving in its wake a more effective system where people get to own the value they create, says PayStand's Jeremy Almond.

Ahead of the busiest shopping period of the year, CaixaBank is embracing facial recognition retail payments, an option that has met with pushback elsewhere.

Google doesn’t want to be a bank, but its move to offer checking accounts through Citi and a Silicon Valley credit union is a digital wallet architecture shift that will have far-reaching implications for technology-backed payment companies.