Training

Switching core banking systems has long been done face to face, but the coronavirus has driven the process into the digital arena. The change could be permanent.

The days of meeting with mentors and pitching investors in person are at least temporarily over, but fintech incubators, accelerators and boot camps are finding creative ways to replicate these valuable experiences online.

Banks are beginning to emphasize soft skills to help employees make “human” connections with customers in an environment of reduced face-to-face contact.

As Cybersecurity Awareness Month draws to a close, Credit Union Journal queried industry leaders about the biggest threats facing their institutions.

The money will help 155 institutions with outreach, security, training and more.

Its new training program will try to make commercial bankers out of professionals who left the workforce and want back in. It is another example of a bank getting creative in a tight job market.

Credit unions will be covering a range of important issues, including community development and enterprise risk management, as they review their operations.

A hot job market and the ongoing wave of CEO retirements mean credit unions need to be thinking well beyond the corner office when considering recruitment and retention.

Gone are the days of a traditional career ladders, so credit unions must be willing to adapt to an evolving business landscape and employee expectations.

Credit unions can prepare for the next recession by understanding past cycles, utilizing modern technology and training staff.

A new study shows credit unions are confident about their ability to comply with recent changes to FinCEN guidance, but a closer look shows some concerns linger, especially regarding training front line staff.

Citigroup has invited second- and third-year analysts from across its markets and technology teams to apply for Citigroup's newly formed Markets Acceleration Lab.

Failure to recognize the importance of artificial intelligence, mobile banking and other evolving technology would be a serious misstep.

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JPMorgan Chase said it wants to improve training for technology-related jobs and help community college programs. The five-year initiative is one of several the company has announced in recent years in the name of community development.

BrightWise is a joint venture among the Iowa CU League, its holding company and LMG Security. The initiative aims to teach credit union professionals how to better protect their institutions.

Bank of America, MX and Carolina Fintech Hub are training refugees and nontechies to become developers while at the same time showing corporate citizenship.

OceanFirst in New Jersey shuttered more than a third of its branches but says nearly all the customers stuck with the bank because it trained employees to show customers how to go digital.

It could be time for credit unions to rethink emergency plans after a second active shooter struck a bank branch in about four months, industry experts said.

Institutions will only ensure their long-term prosperity if they establish the right training and empower staff. Here's how to do that.