Training

California-based America's Christian Credit Union's efforts earned it a 2018 Best Practices Award.

The bank has long had a program in place to train new employees, but now it’s testing a pilot to help retrain existing staff for different careers at the institution.

The regulator awarded $2 million in grants to 203 low-income credit unions.

Members of the American Credit Union Mortgage Association will receive discounted access to most of the Mortgage Bankers Association's training products.

Rocky Mountain Law enforcement FCU places an emphasis on helping employees grow in their careers so they can progress upward within the organization.

The Iowa-based credit union emphasizes "service-oriented leadership" and empowered" employees.

This Madison, Wis.-based credit union recognizes that professional development outside of the branch is just as important as skills learned on the job.

Michigan First CU's "Leadership Academy" helped land it a spot in this year's Best Credit Unions to Work For rankings.

The full ranking of all of 2018's Best Credit Unions to Work For, as determined by the Best Companies Group.

At South Carolina FCU, they're looking for employees who want more than just a paycheck.

OMNI Community Credit Union's new hires regularly say 'I'm going to retire here," and the CU designs leadership programs to retain staff for the long haul.

Cape Cod Five Cents Savings Bank has transformed its summer intern program so that it is more structured and attracts students who could see themselves staying in the industry.

BNY Mellon, JPMorgan and Bank of America are recruiting interns from Year Up, many of whom lack college degrees but are trained in high-demand fields such as cybersecurity and anti-money-laundering.

Good old-fashioned commercial credit analysts are a dying breed, David Nicholson says. Community banks need them to stay competitive in C&I, but training courses have been cut back. So he’s on a mission to teach as many students as he can.

They will be deployed to the branches and teach veteran brokers how to make use of the firm's new high-tech wealth management tools, the company says.

It's not enough to say you provide excellent service. You have to define what it is in a concrete, measurable way to live up to that promise. Take these steps to do just that.

In addition to his highly publicized comments on trade and other political issues, the CEO of JPMorgan Chase used his annual letter to underscore the importance of job training for low-wage workers and call attention to an FDIC proposal that encourages banks to hire workers who have been convicted of minor crimes.

Strong policies against sexual harassment appear to be a factor in shielding banks from the public shamings that have occurred in other industries, but even they know they can’t get too complacent. Some are ditching old training sessions and trying new things like coaching witnesses on how to report demeaning behavior.

Bank managers should treat all employees fairly to get the best results from their team.

More than 70% of women mortgage professionals have experienced sexual harassment in the workplace, but these incidents go drastically underreported, according to a recent Mortgage Bankers Association survey.