Technology
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As sexy as decentralized systems and automation are these days, human involvement is still necessary in many areas.

Alice Milligan, chief customer and digital experience officer for Citigroup's global cards unit.

Banks such as Citigroup, Regions and TD have decided they need to offer mobile customers truly customized experiences. They are experimenting with different ways of doing so that come across as helpful without being intrusive.

After hikes pinched profits across the industry, a move in the opposite direction could be the start of a more promising trend. But bankers caution that the immediate effects of a September rate cut figure to be small.

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SpringFour CEO Rochelle Gorey wearing headphones at BMO contact center

The fintech SpringFour has partnered with financial institutions to connect individuals to community resources in a record-long U.S. government shutdown.