Technology
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Most of the largest banks are participating in industrywide blockchain standard-setting activities, trying to determine which use cases would improve upon existing technology. That's backward, says Chain, a startup whose product is already being used by banks.

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Today’s primitive question-and-answer programs will mature into sophisticated conversational agents, which will help customers transact and may even be capable of understanding emotional cues, experts say.

Bankers need to understand how much AI can benefit their businesses

Chatbots and other non-human service options got lower scores in J.D. Power's annual survey on credit card satisfaction, despite years of shifting from call-center agents to software to address client problems.

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Analysts say the fintech must "grow like a fintech, but be profitable like a bank" as its capital base shrinks to its lowest level to date.

Michael Barr

Michael Barr said he believes artificial intelligence will have a positive long-term impact on the economy, though it may cause job losses in the short term.