New survey data finds little correlation between increased AI spending and layoffs in financial services. But many executives said they expect job cuts at their companies in the next 12 months.

Research, insights and data on how banks and financial institutions are using AI can now be found in a new location on American Banker.

The Minneapolis-based bank will issue the cards, and Mastercard will act as the network provider. American Express formerly ran the e-commerce giant's business credit card programs.

A TD Bank survey found a massive increase in the ranks of people who talk to ChatGPT about their finances. Ted Paris, the bank's head of AI, says banks still have an opportunity here.

Despite headlines threatening massive AI-driven disruption of the industry, legacy financial institutions with vast troves of customer data are actually very well positioned to reap the benefits of AI — if they understand how.

A near-collapse of the global software vulnerability database exposed critical weaknesses that could leave banks unable to track cyber threats.

Citizens Financial Group President Brendan Coughlin discusses how AI is changing everything at the bank — from answering questions that previously went to call-center representatives to producing client reports at lightning speed.

Financial security teams must treat AI like a junior analyst, requiring humans to own decisions and approve any responsive actions to threats.

The bank is pushing wealth managers to use artificial intelligence embedded in Salesforce and Zoom to plan, summarize and follow up on client meetings.

New study highlights the dangers banks face and potential fixes as merchants and consumers embrace the emerging form of artificial intelligence.

With seniors losing billions to scams, cybersecurity experts say banks must partner with telecom and tech companies to intercept fraud earlier.

By welcoming AI-driven vendor platforms into their banks, small and midsize institutions are introducing risks that are poorly understood and potentially interrelated. Boards of directors need to start paying attention.

Royal Bank of Canada is rolling out AI across its businesses in an effort to become more efficient and generate more revenues. The Toronto-based bank recently created an internal AI accelerator that directly reports to CEO Dave McKay.

Agentic AI commerce is under development at Visa, Mastercard, PayPal and other large payment organizations, and many of these will hit banks' servers. Are banks ready for the onslaught?

Along with the AI tools, ICE Mortgage Technology also added 16 exception-based automation servicing agents with directly integration to its servicing platform.

Peter Chapman, chief technology officer at Grasshopper Bank, initially saw AI as "the best intern that you could ever have." Today the technology is taking on more advanced work at the bank.