American Express has acquired artificial intelligence technology provider Mezi, which has powered the AskAmex application in the past to help card members find and book travel, dining and entertainment through messaging via iPhones.

Digital assistants are increasingly commonplace, and the trend is pressuring merchants and issuers to figure out how to keep up with consumers' interest in conversational computing.

Bank of America employees force harassment charges against Omeed Malik out in the open, raising questions about how departures like his are handled. Plus, Jessica Chastain sets an example, and Larry Nassar's group of enablers needs to be made into one.

There’s a lot of hype surrounding up-and-coming regulatory technologies, including the use of AI and robotics, but banks will have to be patient to see big returns on those investments.

E-commerce merchants battling fraud that comes from multiple directions often need to use several different solutions that don’t always mesh well, bogging down the checkout process and inadvertently blocking good transactions.

An exclusive look at the Senate's tightly held housing finance plan drew the most interest from readers this week, while TD's foray into AI and the roller coaster at CFPB also dominated attention.

In a move rare for the industry, the bank bought a team of data scientists to bolster its artificial intelligence efforts in areas including product recommendations and fraud prevention.

Banks are increasingly investing in technology that will enable them to deliver highly personal and customized communications with customers.

U.S. Bank, Bank of America and other firms are looking toward the day when the ultimate virtual assistant arrives, one capable of being personalized and working on any device.

Petal has received a $13 million funding round from Valar Ventures, a New York-based venture capital fund that specializes in financial technology, to use artificial intelligence to fill holes in legacy risk vetting.