Readers react to USAA teaming up with Amazon’s Alexa, how a new Wells Fargo’s scandal could affect arbitration rules, a digital identity startup’s ambitions, and more.

Push Payments' Travis Dulaney discusses the Fed task force report; Brian Roemmele talks voice pay.

Customers can ask Amazon’s virtual assistant about account balances, spending habits and financial questions that they may be too embarrassed to ask a human.

Machine learning can allow customers to take control of their data-driven decision making, including fraud, writes Mark Goldspink, CEO of The ai Corporation.

After blazing a trail in online and digital banking, Sweden's financial industry is now emerging as a pioneer in the use of artificial intelligence.

Luring developers from Silicon Valley and cloud computing are among the bank’s strategies for staying competitive in a changing tech environment.

Rising fraud rates in mobile channels have spawned a bumper crop of new tools to battle crime, but merchants appear to lack consensus on which ones are most effective.

Wirecard has released a flurry of products in recent months as it builds a global footprint, and its most recent effort focuses on risk management for small businesses that want to sell online.

Some bankers fear the use of artificial intelligence in detecting crime could catch innocent customers in a dragnet. Proponents say it can do a better job of spotting true criminals.

Once considered one of the strongest methods of ID, finger biometrics can now be copied and used to expertly defeat biometric authentication, writes Deepak Dutt, CEO and founder of Zighra.

U.S. Bank has begun using Einstein, Salesforce’s AI software, to give front-line staff insights into customer activity and recommendations. Other banks are likely to add similar tools.

The jury is still out on the future of mobile wallets, but a new digital option has started to share the spotlight: social messaging.

Convinced that clients want as much human interaction as ever, the Wall Street firm is using machine learning to help its financial advisers stay informed and work efficiently.

On the discussion table: Alipay, Jack Ma, blockchain, AI, building a true digital system, payments, financial inclusion.

The concept of digital payments doesn't often cross paths with the concept of robots moving autonomously through our world. But in a few cases, robots have been created to handle payments and deliver goods.

Artificial intelligence can help wealth managers serve clients better, but some say the technology is too immature to be useful right now.

The Spanish bank's VC arm added two companies focused on artificial intelligence to its portfolio this week. Both firms promise to help banks connect better with customers.

As the CFPB prods banks to improve their debt collection processes, tech firms are applying artificial intelligence, chatbots and self-service portals to create a more enlightened approach.

JCPenney and Dick’s Sporting Goods were among the first to launch the new SyPi plug-in technology, with others expected to come on board soon.

Readers this week highlighted the need for banks to upgrade payments systems, debated a small bank’s decision to ditch its legacy core vendor, lamented populist initiatives of the GSEs, and more.