The chatbot at DBS’s digital bank in India handles most customer service questions but can also sense when it is time to hand something off to a real person.

Microsoft and Accenture have unveiled a blockchain-based digital-identification system in connection with the ID2020 international initiative.

Tim Welsh will succeed Kent Stone, who is retiring. In his new role, Welsh will oversee the bank’s overall consumer and small-business strategy, as well as digital activities.

Online retailers are investing in physical stores to build stronger customer relationships, but banks are reducing their footprints and ignoring opportunities to make customers happy.

The offering would be a big milestone for Byline Bancorp, which was recapitalized in 2013 by a group led by former Banco Popular North America CEO Roberto Herencia.

Beacon Community Bank seeks to become the first new bank in South Carolina in roughly a decade.

The $13.7 billion acquisition could have significant implications for swipe-fee revenue and other grocers' in-store branches. It also raises the question of whether the Seattle e-commerce goliath will soon set its sights on the financial services industry.

Donations to meet basic needs, recognition for social responsibility, grand openings and grander anniversaries -- all in the latest round-up of credit union community news.

Pinnacle Financial Partners closed in on $20 billion in assets by buying BNC. It now has to integrate the North Carolina bank, while finding ways to boost profit and adapt to increased regulatory burden.

In order for Apple to achieve significant success with its upcoming P-to-P service, the tech titan needs to expand the amount of people who can use the payments feature.

The initiative comes as the bank is carving out a niche in the market for midsize companies.

The most innovative projects shared at Digital Banking 2017 involve embedding banking in popular devices and apps like Facebook Messenger and Amazon Echo.

The online lender, which focuses on high-earning millennials, is offering assurances that it will also serve Americans who make less money. But the company has not convinced critics, who say the plans are inadequate.

With the first half of 2017 drawing to a close, bank executives gathered this week at the Morgan Stanley Financial Services conference to discuss their companies’ performance thus far and, more important, outline their priorities for the rest of the year and beyond. Here are some of the highlights.

Seven banks have agreed to be sold to credit unions in the last 18 months. Expect more deals as both industries face internal and external pressure.

Fundraiser-dinner humor aside, Corbat's comments about social media highlight the fact that several big-bank CEOs don't seem to have individual Twitter accounts.

Amazon’s new Prime rewards program is the latest way the tech titan is cultivating a loyal use base. To retain and engage customers, banks should follow Amazon’s lead and layer in more value-added services.

Adding Community 1st Bank would help it expand in northern California.

The legislation passed by the House to roll back Obama-era regulations is being touted as vital for small banks, but the bill’s main beneficiaries are elite megabanks.

AloStar was formed in 2011 by an investor group that bought the failed Nexity Bank in Birmingham, Ala.