Khan, who began her banking career as a part-time teller, heads the bank's retail operations in Minnesota and Western Wisconsin.

The bank's managing director of human resources says her overall goal is "to build a culture of encouragement."

Stubbs moved from Ohio to Texas last year to open PNC's first customer care center in the Lone Star State. Then the pandemic hit.

Garrison was promoted to head of human resources operations in October 2019, putting her at the forefront of the bank’s effort to respond to the pandemic.

“If I see something that needs to be fixed, I tend to just gravitate toward it,” said Ratliff, U.S. Bank's head of disputes and prepaid operations.

Within her first week at City National Bank in 2018, Dodd was working on her first deal — and the first deal for the aerospace and defense group that she was brought in to help launch

Ta is aiming to reduce turnover at Wells Fargo Advisors by revamping the succession planning program.

An Ogan-led effort to overhaul the bank's retail strategy yielded a better-than-expected increase in consumer and business deposits and improvements in cross-selling.

Reissman joined Seacoast in 2014 and led several departments before being promoted to chief marketing officer last year.

The mobile banking and paperless habits bank customers picked up during the pandemic are here to stay, and financial institutions are working to strengthen their digital offerings, speakers at an American Banker conference said.

Sells, American Banker's Digital Banker of the Year for 2020, says he will help the New York fintech startup create digital currency products for banks.

Montecito Bank in California began streamlining originations after a natural disaster decimated its community in 2018. The move paid off when the COVID-19 crisis hit and the bank had to quickly step up efforts to help clients.

Webster Bank and Customers Bank are among the lenders that have turned to alternative data sources and automated loan reviews to assess business customers' ability to weather the coronavirus pandemic.

The tech firm spun off by Avant, which licenses its lending software to banks, has now raised $140 million this year.

The challenger bank aimed at Gen Z and counts singers, sports professionals, a social media personality and fintech executives among its investors.

As it does with savings, Digit's algorithm calculates how much users can siphon off their earnings into retirement without missing the funds.

Like LendUp, a small-dollar lender, Ahead Financials is targeting consumers who are gainfully employed but have blemished credit histories.

The 5-year-old company, which recently raised $131 million, says its strong growth reflects the timeliness of its mission: helping consumers who live paycheck to paycheck build wealth.

Shawn Rose, chief digital officer, and Holly Pontisso, vice president of customer experience at Scotiabank at Toronto, share how they have adapted their digital offerings for people over 50, including making sure ageist attitudes don’t creep into digital channels or messaging.

The megabank and community bank recently announced they're offering accounts through the payment app. Both gave similar reasons: They need big tech to help them attract new customers.