Aissatou Barry-Fall, a 30-year veteran of the credit union, has been promoted to chief executive.

Kleber Santos will be responsible for building a more inclusive workforce and designing products that meet the needs of a broader, more diverse range of customers.

Earlier this year, the Southern California credit union was criticized for its directors not representing the demographics of the communities it serves.

Bankers can either fight the president’s recent order banning diversity training in federal contracts or face reputational risk by complying with it.

Fraudsters have increased their attempts to steal data through email scams since much of the financial services sector moved to remote work when the pandemic began.

Toronto-Dominion Bank, Canada’s largest lender by assets, is giving all full- and part-time employees $500 bonuses as a reward for their efforts during the pandemic.

American Express has announced it will spend $1 billion to promote racial, ethnic and gender equity internally and externally via a recently established corporate diversity office.

The additional payments are being halted this month, according to Bill Halldin, a spokesman for the company. They were introduced for eligible staff in March as the coronavirus spread throughout the U.S.

A comment by the megabank's CEO could be a teachable moment as financial institutions of all sizes attempt to diversify their ranks.

The Hawaii bank has paid employees who carpool, bike or walk to work. About a third of the workforce bought into the program before the pandemic, and it's expected to continue once life returns to normal.

The Florida company has created a series of programs to coach leaders on motivating employees and avoiding conflict.

The community bank has developed trivia and other Zoom-based games to keep workers engaged during the pandemic.

Many in the industry were adding counseling services to benefits packages even before the coronavirus outbreak spurred demand for assistance with mental well-being.

The announcement marks one of the credit union community's largest funding efforts toward diversity and inclusion initiatives.

Donald Felix will join the Rhode Island company in January as head of national banking. He recently was responsible for developing a personal finance management strategy for JPMorgan Chase’s consumer bank.

The bank is scaling back how it distributes research to clients, part of a push to simplify operations and lower headcount, according to people familiar with the matter.

The Best Banks to Work For package is a collaboration between American Banker and the Best Companies Group, which conducts extensive employee surveys and reviews employer reports on benefits and policies.

Leaders at the 85 institutions that made the eighth annual ranking have found ways to navigate crises (there have been plenty this year) while also bolstering employee morale.

They're making some headway in building workforces that better reflect the communities they serve, but progress has been slow. Here's why.

The New Hampshire bank’s storytelling programs have helped staffers establish relationships that go far beyond water cooler talk.