Mobile banking

Customers say they like their bank, but in a customer survey banks significantly lagged retail brands like Amazon in ease of service and satisfaction.

They are good at helping track savings, spending and debt, but they do not always provide consumers with a complete picture of their financial health.

The company is offering short-term installment loans to its clients’ customers; even institutions not accused of wrongdoing may pay a price.

Glassbox, a digital customer management company based in London, allows banks like JPMorgan Chase and Bank of America to use data and analytics to study customers' behavior.

The Louisville, Ky.-based credit union has adopted Shastic's text message-based Elle platform in the hopes of expanding lending among younger members.

Truebill, which started as a subscription management app and grew into one targeting bank fees, is now offering automated savings and financial management.

Wells Fargo has numerous mobile banking and card account apps in the works, including Control Tower and Greenhouse, and those will inform its Pay with Wells Fargo project, according to Beverly Anderson, the bank's executive vice president of cards and retail services.

By using the app, which will go live Monday in a pilot program, customers can point their phone at a vehicle and get an augmented reality overlay that provides all its critical info: the make, model and year of the car, as well as its price range and other information.

By using the app, which will go live Monday in a pilot program, customers can point their phone at a vehicle and get an augmented reality overlay that provides all its critical info: the make, model and year of the car, as well as its price range and other information.

Cathy Bessant, Bank of America's chief operations and technology officer and American Banker's Most Powerful Woman in Banking for 2018, keeps pushing herself, while testing the limits of what the industry can do.

Amazon's voice assistant will soon be in cars and even microwaves, but banks have not yet proven to customers they can serve them with conversational tech.

Several hard realities, including legacy technology and the pace of change in software and apps, leave firms vulnerable to outages that stir public outcry.

Julie Demarigny will be in charge of mobile and online strategies at the San Francisco bank.

The Atlanta bank warned that some customers may experience intermittent access. A routine system upgrade gone awry caused the problem.

Goldman's lending and deposit-taking division gets a new chief, while its EMEA head take's responsibility for Goldman's business outside North America; SunTrust's website and mobile app down for second day.

The bank chalked up its outage to "a normal system upgrade that experienced technical difficulty."

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Small banks and credit unions are searching for a high-tech edge over big-name financial institutions, and Amy Gililland at the technology firm Kasasa says it’s a goal that is within sight.

At this year’s Swift Business Forum in New York, executives said banks can build "more intelligent routing" to speed up payments and reduce the cost of processing and delivery.

Some are relying on a national, digital strategy. Others say the right balance of costs and growth comes from more traditional means such as targeted branch openings and out-of-market expansion.