Risk managers are generally not seen as innovators, but Houston's team is playing a critical role in supporting the development of groundbreaking new products aimed at improving customers’ financial health.

It took prodding from Husic, Centric's CEO, to convince the bank's lenders to offer Paycheck Protection Program loans to noncustomers. More than 1,200 of those borrowers are now Centric customers.

A leading voice for community banks, Stewart is a past chair of the American Bankers Association and serves on the board of the Seattle branch of the Federal Reserve Bank of San Francisco.

Seven months into her new role, Fraser is leading a corporatewide restructuring aimed at unifying and simplifying business operations, improving profitability and returning more capital to shareholders.

Lake is in her third role in four years at the nation's largest bank. Her breadth of experience makes her a likely CEO contender when current CEO Jamie Dimon retires.

Piepszak, who is considered by many industry observers to be a potential successor to JPMorgan CEO Jamie Dimon, was instrumental in developing the firm’s $30 billion racial equity commitment.

Smith has been BofA's chief administrative officer since 2015, when CEO Brian Moynihan created the role for her.

In her role as head of consumer and small-business banking, Mack is leading an initiative to establish accounts for the millions of Americans who are unbanked.

As PNC's head of retail banking, Karen Larrimer oversaw the development of a new service that alerts customers when account balances are in danger of falling below zero.

Under Morais, Ally Bank hit a number of milestones in 2020, including topping the 2 million mark in deposit customers.

The longtime CEO of the the $4.6 billion-asset bank is also president of the Federal Reserve Board’s Community Depository Institutions Advisory Council.

The bank's head of treasury and payment solutions has built a team made up of nearly 80% women and 30% people of color.

Although the pandemic and its fallout has tested Hoff as a leader, she says it has also helped her grow.

The global chief information officer oversees a team of 50,000 tech professionals worldwide and manages a budget of more than $12 billion.

The head of personal and business banking is on a mission to help Americans become better savers.

The bank's chief strategy and client experience officer helped to fast-track changes allowing customers in overdraft status to be able access their stimulus funds.

“The hybrid environment that evolves post-pandemic will be more rewarding, but we will be challenged to sustain," McKinney said.

The firm's chief digital officer is responsible for ensuring a digital-first approach to all areas of the bank.

The chief experience officer and chief marketing officer is leading the Rhode Island bank's digital transformation.

As head of global operations, Cole leads the firm's largest employee group, with responsibility for more than 54,000 employees and contractors in 19 markets.