Alice Milligan, its chief digital client experience officer, said the company dedicated itself to delivering what customers really want and that more features are on the way.

Banking apps now rank just after weather and social media in usage, according to Alice Milligan, chief digital client experience officer at Citi's U.S. Consumer Bank.

Citigroup chairman Michael O'Neill said he's "agnostic" about keeping chairman and chief executive officer as separate roles and directors will consider Mike Corbat to be his successor.

Citibank finds people need people (at least in a branch). Santander launches a new consumer app, which makes money transfers using blockchain technology. JPMorgan Chase can be an intimidating partner for fintech startups. Plus, Elizabeth Warren’s new mission.

Randal Quarles found himself in the middle of an issue that typically doesn't fall under a banking regulator's purview.

Randal Quarles found himself in the middle of an issue that typically doesn't fall under a bank regulator's purview.

During earnings calls, bankers praised regulators' latest efforts to modify capital rules. JPMorgan Chase CFO Marianne Lake, meanwhile, called on policymakers to focus on overhauling the G-SIB surcharge.

Banks should rethink even existing services, such as the branch experience, said top executives at the Oracle Industry Connect conference.

Revenue increased 2.8% to $18.9 billion thanks to gains in equities trading and other factors, but the bank still wants to improve its efficiency ratio, which could get harder as the year goes on.

Bank of America is investing heavily in videoconferencing at unstaffed branches, Citigroup is experimenting with gamification and Union Bank’s PurePoint Financial is going entirely paperless.