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Under McLaughlin, PNC's capital markets arm is pivoting away from handling transactional banking products to providing more advisory services, and the results has been double-digit revenue growth.

Thurlow recognized that if she wanted to get serious about reaching the unbanked in her community, she needed to meet people where they were. That meant providing financial products they actually need and giving them access in their native language.

Anne Clarke Wolff, the head of global corporate banking and global leasing for Bank of America Merrill Lynch, wants to open banking’s doors to more Hispanic and African-American college students.

In her role as head of virtual channels at Citizens Financial Group, Beth Johnson is relentlessly focused on making banking simpler for consumers.

Sandy Pierce wanted to better understand how to help colleagues further their careers, so she came up with four questions that are now used in talent reviews at the $108 billion-asset Huntington.

Amy Brady, KeyCorp's chief information officer, is keen to spread the word to potential employees about tech opportunities in Cleveland.

The company founded by her grandfather remains committed to actively managing money for longtime clients, but under Johnson, Fidelity Investments is also aggressively going after younger investors who favor simple and affordable options.

The retirement and investment group Grace runs for Aon is the global firm's second-largest business unit, wit more than $150 billion of assets under management.

Laura Lee Stewart, president and CEO of Sound Community Bank in Washington, is set to be the third woman to serve as chairman of the American Bankers Association. She's already aiming how to make use of her tenure.

Thasunda Duckett, CEO of Chase Consumer Banking, has been a key architect of JPMorgan Chase's massive planned branch expansion.

At a time when technology and regulations have led many banks to centralize their operations, Bank of America has expanded its emphasis on localized strategies under the leadership of Chief Administrative Officer Andrea Smith.

Of the world's 10 largest financial services firms by revenue, only JPMorgan Chase has a woman as its chief information officer.

Di Gangi has already seen tremendous success in running small and medium business lending, but this year she stretched even further. Among other things, she spearheaded the launch of WE Source, an online tool that helps women entrepreneurs with insights into funding, networking, strategy and other business essentials.

Cathy Bessant, Bank of America's chief operations officer and American Banker's Most Powerful Woman in Banking, has undertaken major initiatives outside her institution, including a focus on responsible AI.

A classically trained pianist who co-heads investment banking for consumer products at Citigroup, Hoover sees a parallel between the focus she and her team bring to their business and achievement at the highest levels of classical music.

Ranjana Clark, recently named as head of global transaction banking for MUFG Americas Holding Corp., led the rollout of a tool aimed at creating a better customer service experience for employees and customers alike.

Knox's hefty investments in client- and associate-facing technology are paying off for Bank of America's private bank.

Innovation in banking typically means developing or investing in some cutting-edge technology that will appeal to younger, tech-savvy customers. But to Luanne Cundiff, it can also mean finding new ways to meet the needs of senior citizens who aren't all that interested in digital banking.

Rosilyn Houston, chief talent and culture officer at BBVA, challenged a longstanding policy that barred executives at her bank from serving on corporate boards. Here's why.

Harford was recently promoted to president of UBS Asset Management after a two-year stint as head of investments.