Bank technology

Silvio Tavares, the former chief executive of the Digital Commerce Alliance, will lead the credit-bureau analytics firm.

During the pandemic, the use of digital assistants by low- to moderate-income consumers has soared. One reason: Those seeking loan modifications or fee waivers see the technology as less intimidating than humans.

The bank is giving virtual reality headsets to branch employees, which they'll use to practice conversations in private before they happen in real life.

The bank's group head of small and medium enterprise banking says she wants to enact policies that reduce the burdens of COVID-19 on women and their careers.

Housing will still be a priority of the Consumer Financial Protection Bureau, but newly confirmed Director Rohit Chopra is also expected to investigate discrimination in the Paycheck Protection Program and bias in AI-powered lending algorithms.

Chief Information Officer Scott Case and his staff are building patent-pending technology to transfer data from legacy BB&T and SunTrust systems to new digital channels while preserving the best of each company's platforms elsewhere.

The bank wanted to diversify its risk and use different cloud-computing services for routine and unpredictable workloads, explains Saul Van Beurden, the head of technology at Wells.

An app that strives to be a "one-stop shop" for all money matters is likely to please nobody.