Bank technology

"It was a difficult decision, but we’re at a good spot to do this,” Finch, 55, said in an interview.

There's no reason that today's millennial-friendly microinvesting apps can't switch focus from spare change to real assets, industry executives warn.

Google's new voice assistant technology may be the best right now at imitating human speech. That makes it a potentially powerful tool for bankers — and for cybercrooks.

Bank executives say artificial intelligence will create jobs, while analysts say the opposite. Employees are anxious but willing to try to work with it. All agree AI is already making an impact.

The technology platform powerhouse is betting on integration, but competitors eye disruption.

A need for risk-focused data aggregation and analytics tools is at the heart of IBM's latest acquisition for its bank consulting portfolio.

Regalii has changed its name to arcus and switched from cross-border bill payment to helping banks use tokenization to reissue lost, stolen or breached cards.

Fair Square Financial has received a $100 million equity investment from the Orogen Group to fund a credit card designed for underserved U.S. consumer segments.

As more consumer data is shared across banks, fintechs and data aggregators, the industry is asking for regulators to step in with better guidance.

It can be difficult for financial services companies to glean customer insights from the abundance of information they have.

The bank is using AI in its chatbot, in trading and other areas. It also has concerns about the potential for bias to creep into the software.

A new set of principles by Envestnet’s Yodlee, Quovo and Morningstar's ByAllAccounts aims to settle a much-debated issue in data sharing: which party is liable when a hack occurs.

The move is part of a larger trend to provide enterprise customers with tech capabilities available to retail customers.

Manuela Veloso, head of the machine learning department at Carnegie Mellon University, will join the bank in July.

Citigroup, Synchrony and other banks are using so-called "journey analytics" to spot weaknesses along the entirety of a customer's interactions with the bank.

The program has expanded to seek startups in Chicago and Wisconsin for mentoring and potential partnerships.

More than 1 million jobs will be lost to AI by 2030, according to one estimate. But new jobs are also being created. Are banks and their employees ready?

More than 1 million jobs will be lost to AI by 2030, according to one estimate. But new jobs are also being created. Are banks and their employees ready?

Onboarding technology isn't enough if the account opening process is too cumbersome, a J.D. Power survey finds.

A bank that can deliver a loan decision a little faster, or ask a client to input information just once, could get a leg up on the competition. But some executives are skeptical of software sales pitches and fear overpaying.