Bank technology

It can be difficult for financial services companies to glean customer insights from the abundance of information they have.

The bank is using AI in its chatbot, in trading and other areas. It also has concerns about the potential for bias to creep into the software.

A new set of principles by Envestnet’s Yodlee, Quovo and Morningstar's ByAllAccounts aims to settle a much-debated issue in data sharing: which party is liable when a hack occurs.

The move is part of a larger trend to provide enterprise customers with tech capabilities available to retail customers.

Manuela Veloso, head of the machine learning department at Carnegie Mellon University, will join the bank in July.

Citigroup, Synchrony and other banks are using so-called "journey analytics" to spot weaknesses along the entirety of a customer's interactions with the bank.

The program has expanded to seek startups in Chicago and Wisconsin for mentoring and potential partnerships.

More than 1 million jobs will be lost to AI by 2030, according to one estimate. But new jobs are also being created. Are banks and their employees ready?

More than 1 million jobs will be lost to AI by 2030, according to one estimate. But new jobs are also being created. Are banks and their employees ready?

Onboarding technology isn't enough if the account opening process is too cumbersome, a J.D. Power survey finds.

A bank that can deliver a loan decision a little faster, or ask a client to input information just once, could get a leg up on the competition. But some executives are skeptical of software sales pitches and fear overpaying.

Leader Bank says it can land property managers as commercial clients by helping them handle tenant deposits — and possibly create opportunities to boost CRE lending.

The fintech wants to facilitate loans for elective surgeries, auto repairs and jewelry purchases, but regulatory uncertainty — at the state and federal levels — casts a cloud over its business model.

Prometheum wants to win the SEC’s approval of its own token offering, paving the way for others shortly afterward.

The investment bank has asked Rob Rooney, an executive who wore multiple hats at the company, to focus full time on the data-oriented strategy he has devised for its wealth management, capital markets and other functions.

The Michigan bank hopes conversational technology can get customers to talk more freely about their financial health.

The $3 billion sale of Financial Engines to Edelman Financial Services puts every investment adviser on notice that the future is in digital wealth management. More deals like it are expected.

As a new crypto lender, Nexo, launches Monday, the fintechs that lend money to people based on the digital currency they own say they're doing well even when cryptocurrency values plummet.

Many banks talk about the need to replace legacy core systems, but relatively few go through with it. The CEO of Mechanics Cooperative Bank in Massachusetts explains the case he made to his board that the promise outweighed the risk.

Using Orchard’s data science smarts, Kabbage intends to offer new payment products to small businesses and loan portfolio insights to financial institution partners.