Branch banking

Attacks on ATMs and point-of-sale machines are getting more sophisticated and frequent. Crooks are trying to get as much use as they can out of their skimming devices before the migration to chip cards is complete.

A freewheeling discussion (over beers) about the future of branches with Tom Brown of Second Curve Capital and Dave Martin of BankMechanics at the Trump National Doral hotel in Miami during American Banker’s Retail Banking 2017 conference.

Readers weigh in on a notable OCC personnel change, the Scottrade breach, the ability of corporate owners to still be anonymous and more.

The 110-page document offers plenty of new details about what went wrong at the megabank but may leave many wanting a truly independent investigation.

Why a simple conversation about ordering checks should have led to a loan...but didn't.

The 110-page document offers plenty of new details about what went wrong at the megabank but may leave shareholders wanting a truly independent investigation.

In the near future, branch authentication will likely rely more on things like iris scans and palm readers than physical ID cards.

These execs say they are finding ways to reduce fixed costs in areas such as branching and personnel, offer appealing tech, yet provide in-person services when customers have concerns.

The deal had been held up by U.K. regulators over concerns about competitive balance.

Success stories offer relevant lessons for those charting and executing a strategy, but with the proper perspective, stories of setbacks show bankers where they can and must improve.