Branch management

In a long-standing tradition, Credit Union Journal asked IT professionals to share the new things they’d like to have to help them have a successful new year. From data centers to more staff, their technology wish lists will keep Santa plenty busy.

The key, experts say, is ensuring that staff makes members understand the reasoning behind the changes and making them feel like a part of the process.

Washington State Employees Credit Union has reduced staff by attrition by 16 percent since 2013, saving enough money to pay the costs of modernizing at least one branch.

Focus on ensuring your teams know why you make changes, and they will be far more likely to make those changes work for you.

CU Journal's annual awards recognize new innovations that have demonstrated concrete results, giving readers a host of great ideas to use.

Along with increased efficiencies, one branch has seen membership nearly quadruple in less than a year.

As conditions worsened on Wednesday, bankers said that their employees’ safety is their top priority.

Verba's two-decade career at one of the East Coast's fastest-growing banks began with an old-fashioned letter to a local bank when she was in her late 40s and an epiphany about work-life balance.

After years of traditional job shadowing, a new initiative gives back office staff a taste of the challenges associated with member-facing positions.

Umpqua Bank is testing a system that would make text-chat, video and voice banking more personable by staffing them with branch workers during their downtime.