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The results of the American Banker/RepTrak Survey of Bank Reputations underscore the importance of communicating in a crisis.August 31
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Institutions serving colleges and universities traditionally see membership surge in the fall, but are now planning for a decline as classes move online.August 27
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Members of NW Iowa Credit Union soundly rejected merging into Siouxland Federal Credit Union. The pandemic could lead to more unexpected results.July 7
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Credit unions have been encouraged to help members in a prudent and fair manner but that also means properly documenting the decision-making process.June 8
Director of ComplianceACES Risk Management
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Credit unions can build trust within their communities by providing clear and consistent communication as the pandemic causes economic anxiety.April 24
Founder and CEOTotal Expert
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The credit bureau will consider borrowers’ rental payment history and professional licenses; bank looks to build business on the other side of the Atlantic.November 7
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Good customer service, layered with new technology, gives community banks an advantage over big banks.October 3
Consultant and Founderbankmechanics
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Surety's first online bank, booyah, is aimed at college students and young grads.October 1
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Challenger banks promote the concept of empathy in banking, which sometimes means forgoing revenue to build up customer goodwill.June 26
