Customer experience

Financial firms say the database is unreliable and would like to see it removed from public view. But the industry would also lose access to competitive insights that can be gleaned from the massive trove of consumer complaints.

IdentityMind Global will offer Confirm.io’s remote document verification technology to its clients.

Vinny Lingham, founder and CEO of Civic, discusses the froth in cryptocurrency markets, the mania for "initial coin offerings," the right way to do token sales, the future of digital identity and the banking system's security failings.

Portable digital identities could improve customer experience, cut costs and generate revenue for banks. But who’s on the hook when something goes wrong?

Some banks seek to dominate the digital-identity business, but they stand to benefit even if their efforts fall short.

The bank is pitching digital identity products to businesses as a way to improve user experience and guard against fraud.

Cambridge Blockchain, one of many startups applying blockchain technology to customer privacy and data collection issues, is teaming up with LuxTrust to launch a new identity platform.

The German bank announced a project designed to create a single online registration for users across a number of industries.

Sovrin, a new blockchain for the creation and management of digital identities, may help credit unions save money and fight fraud while returning power to individuals.

As the smartphones become ATM cards, a new set of security risks emerges. Thorough ID protection is necessary to keep no-card ATMs secure.