Demographics

If credit unions hope to capture America's largest potential consumer base, they're going to have to do a better job of explaining their value proposition.

When a tweet drew backlash from customers and politicians on Monday, it brought into question how banks should couch their messages on social media.

Credit unions announced a variety of personnel moves and recognition for others, including one employee who helped a member needing medical attention.

Among his many responsibilities in the newly created role, Brian Doubles will be in charge of expanding Synchrony's direct-to-consumer banking business.

A rapidly changing workforce and the proliferation of public and shareholder activists have fundamentally reshaped the job of running a bank.

Luis A. Reyes Jr. takes over for the Rev. Arnold O. Pierson, who served as president since the institution opened in June 2016.

Generation Z is scarred by the financial crisis, but has an awareness of technology that gives payment and financial companies a point of entry, according to Mickey Goldwasser, vice president of marketing at Payrailz.

A successor to Robert Allen, who has led the $7.3 billion-asset institution for more than three decades, should be named soon.

The two banks’ CEOs used a public hearing to argue their merger will be a boon for underserved markets. But other speakers warned that bank consolidation hurts communities.

Bank of America investors on Wednesday voted against pressing the company to disclose more insightful data about disparities between men's and women's compensation. Shareholders at Wells and Bank of New York Mellon recently rejected similar measures.

Between a decidedly younger user base and potential compliance risks, some financial institutions are wary of using the platform, but a handful say they have embraced it and found success.

The Dallas company finally made the move that had long been expected: Curtis Farmer succeeds Ralph Babb as chief executive. However, Farmer will still report to Babb, who stays on as executive chairman.

Credit unions have elected new board members and named new branch managers while other employees were recognized for their dedication.

Daniel J. Machon Jr., who was previously the CEO of Stonebridge Bank, has taken the helm at the West Chester, Pa.-based institution.

Douglas Ankrom, who is currently chief financial officer at the Belpre, Ohio-based institution, will take over for Michael Iaderosa, who will retire later this year.

A mortgage advisor, a chief legal counsel and a vice president of member experience were just some of the appointments credit unions have recently made.

Karen Andres at the Center for Financial Services Innovation talks about the financial problems of people over 50 and how banks can help.

The investment platform, which is in the early stages of development, will be part of Marcus, the consumer bank Goldman launched in 2016.

Allison Dukes says she will not be joining the combined company because she wants to remain in Atlanta, where she is involved with several civic and philanthropic organizations. The merged company will be headquartered in Charlotte, N.C.

Financial education programs have been shown to be largely ineffective. What low-income consumers really need from banks are better products and more tailored advice.