The online bank will consolidate all of its Charlotte-area employees into a new office tower, but its headquarters will remain in Detroit.

Wells Fargo, PNC and others are finding that the web seminar is an effective way to promote themselves through advice and useful content aimed at consumers and business clients.

Marbue Brown will oversee customer experience in Chase’s branch network, call centers and digital and mobile platforms.

Banks should not be fatalistic about the threats posed by tech companies in financial services. Incumbents still hold the upper hand.

Systems that run cash management services were built decades ago and prioritized functionality over user experience. That is starting to change as banks invest more heavily in digital upgrades geared toward commercial customers.

Mike Cagney’s eventual successor will have to decide whether to continue his focus on rapid growth. Also on the table are strategic decisions about when to go public and whether to pursue a bank charter.

By design, any practice that requires a customer to simply hand over online bank credentials to a third party is a terrible idea.

By design, any practice that requires a customer to simply hand over online bank credentials to a third party is a terrible idea.

The digital bank will also help San Francisco-based Lendeavor’s expansion efforts.

The Wall Street giant on Wednesday played up its customer service skills, saying that representatives of its Marcus personal-loan unit answer calls within 10 seconds.

First Tennessee took a leap of faith to hire a young digital services company for its overhaul of mobile and online operations, and it says its decision has paid off.

It is reasonable to rethink the role of state usury laws in national credit markets, but there should not be any erosion of consumer protections.

We know banks don’t like failure. But what is lesser known is how their reluctance is all to do with banking's compliance culture.

The credit card issuer paid $95 million to settle charges it offered inferior terms to customers in American territories; Mitsubishi UFJ wants to become a top 10 U.S. bank.

Some banks are experimenting with virtual assistants that, going beyond the routine tasks they perform today, could offer investment advice or make mortgage loans 24/7. But will they ever be able to talk a nervous client through a market crash?

Today a money management app, tomorrow — if all goes according to plan — a portal to all one's accounts.

Dubbed Intelligent Receivables and created in partnership with a fintech company called HighRadius, the service seeks to help companies match incoming payments with invoices.

Business customers are demanding technology that's as good as what they use in their personal lives.

Pivotus, the software business run by the bank’s former CEO, collaborates with financial institutions from Australia to the Netherlands.

Collaboration will help make up for cost concerns from adopting the technology and ensure that the core vendors get the message of community banks’ interest.