Practice management

The money will be split between the Southern Poverty Law Center and the Anti-Defamation League.

The company says the tracking devices are a way to reduce office space and know when shared workstations are free, but "hot-desking" also raises questions about whether employees are being spied on.

Monday’s eclipse is an astronomer’s dream, but CUs’ responses range from trying to make hay while the sun isn’t shining to preparing for potential disaster.

Knowledge picked up from the best customer-facing staff should be delivered by AI systems in a contextual manner at the right place and the right time to handle customer queries in the age of digital commerce, writes Anand Subramaniam, senior vice president of worldwide marketing for eGain Corp.

Lynn Harton was finally named CEO of United Community Bank after a five-year apprenticeship, though Jimmy Tallent remains CEO of the parent company. The executives have long touted an ability to bounce ideas off each other as a reason for United's success.

Bentley joined the credit union 2014 as SVP of lending and will oversee the $3.2 billion-asset institution.

Baxter CU, Randolph-Brooks FCU and Coastal CU have already signed on with the service, which aims to create analytics strategies to help credit unions grow and improve service.

Credit card issuers have been trying to outdo each other to offer the best rewards program. And it shows, as customer satisfaction rates with many (but not all) of their banks have never been higher in a yearly J.D. Power study. But they may not last forever.

The exodus of chief executives from two of President Trump’s business advisory councils in the aftermath of the Charlottesville tragedy was a highly visible example of risk management and cultural principles in action.

Approval from the Federal Reserve is the last remaining hurdle for the $2.2 billion transaction.

In addition to typical industry challenges, family-owned banks also have to address generational leadership and estate planning at a time when an increasing number of their CEOs are looking to retire.

One untapped resource is appealing to investors to allocate more of their private wealth to companies with successful gender diversity programs.

There are outstanding questions about whether Elizabeth Duke, who has been on Wells Fargo's board since January 2015, is the right person to lead a culture change at a large bank mired in scandals and investigations.

Retiring from CUNA after 39 years, Bill Hampel looks back on how the movement has changed – and, more importantly, what hasn’t.

While banks know they must develop and launch new tools that are useful, convenient and intuitive, figuring out which tools meet that objective and employing them often seems out of reach.

Aberdeen Proving Ground FCU taps a new chief financial officer and more new hires and promotions.

Duke, currently vice chairman, was rumored to be a likely contender for the chairman spot last week.

JPMorgan Chase Chief Executive Jamie Dimon joined U.S. corporate leaders in denouncing racial intolerance as the pressure heats up on them to challenge President Trump on social and other policy matters. However, Dimon remains on a key presidential advisory group.

Carmen Sylvester will take the helm at the credit union, following the departure of CEO Daniel Waltz, who is now CEO of City of Boston CU.

Chatbots are the next big thing in payments. But a poor in-chat commerce strategy can turn off consumers and create bad user experiences.