Training

OMNI Community Credit Union's new hires regularly say 'I'm going to retire here," and the CU designs leadership programs to retain staff for the long haul.

Cape Cod Five Cents Savings Bank has transformed its summer intern program so that it is more structured and attracts students who could see themselves staying in the industry.

BNY Mellon, JPMorgan and Bank of America are recruiting interns from Year Up, many of whom lack college degrees but are trained in high-demand fields such as cybersecurity and anti-money-laundering.

Good old-fashioned commercial credit analysts are a dying breed, David Nicholson says. Community banks need them to stay competitive in C&I, but training courses have been cut back. So he’s on a mission to teach as many students as he can.

They will be deployed to the branches and teach veteran brokers how to make use of the firm's new high-tech wealth management tools, the company says.

It's not enough to say you provide excellent service. You have to define what it is in a concrete, measurable way to live up to that promise. Take these steps to do just that.

In addition to his highly publicized comments on trade and other political issues, the CEO of JPMorgan Chase used his annual letter to underscore the importance of job training for low-wage workers and call attention to an FDIC proposal that encourages banks to hire workers who have been convicted of minor crimes.

Strong policies against sexual harassment appear to be a factor in shielding banks from the public shamings that have occurred in other industries, but even they know they can’t get too complacent. Some are ditching old training sessions and trying new things like coaching witnesses on how to report demeaning behavior.

Bank managers should treat all employees fairly to get the best results from their team.

More than 70% of women mortgage professionals have experienced sexual harassment in the workplace, but these incidents go drastically underreported, according to a recent Mortgage Bankers Association survey.

The job descriptions of Bank of the West's branch employees have changed substantially, so each of them has received a 'passport' as a symbol of their journey.

The Detroit lender developed rotational training programs in auto finance, accounting and technology to help attract and keep promising employees, especially millennials, who had a tendency to bolt.

The days of having an employee who happily works at the drive-through window for 30 years are over. So what’s a bank to do about its branch staff now? Bank of Tennessee has some ideas that it expects will appeal to millennials.

From better understanding consumer priorities to expertly managing career advancement, here's a look at key success strategies that female financial services executives shared at the Most Powerful Women in Banking LEAD Conference.

The federal regulator has created a new portal offering training courses and other information for free.

It's last call to participate in Credit Union Journal's annual Best Credit Unions to Work For, honoring credit unions with the best employee satisfaction and engagement.

So-called branch experts may recommend aggressive sales techniques, but the most successful sales teams talk the least about the bank’s products and services.

ISOs no longer have to rely on dog-eared Xeroxes of training materials "borrowed" from competitors. Two new online resources have emerged to help sales agents and ISO employees learn to navigate the increasingly complex acquiring industry.

Most ISOs create printed or online training materials for agents by cobbling together sales tips gleaned from other industries and tossing in some rudimentary information on regulatory matters, observers say.

Sales agents who take advantage of industry training to stay current on issues, technology and regulation can safeguard their future in an industry with a shrinking number of employers, observers say.