Rodney Hood, former acting Comptroller of the Currency and former chair of the National Credit Union Administration, says the credit scoring system is broken and AI can fix it.

Just as the invention of pneumatic nail guns didn't eliminate the need for expert carpenters, the appearance of new AI tools for banks won't obviate the need for experienced and well-trained bank employees.

A business unit CEO Jane Fraser called a "crown jewel" during the bank's first-quarter earnings call says its reaping efficiencies through virtual assistants.

The Pennsylvania-based regional bank said it will collaborate with OpenAI to deploy artificial intelligence across its commercial banking operations. OpenAI technical teams will be onsite to build custom AI capabilities.

In order for artificial intelligence to be useful, it has to be powered by accurate information, three community-bank executives agreed at a virtual panel hosted by American Banker.

Only 16% of 206 banking pros rated their institution "high" or "very high" — and most of those ratings rest on no formal measurement.

A decline in Middle East travel and higher fuel prices should not put a major dent in the company's performance, execs said Thursday.

American Banker's 2026 AI Talent Shift survey found that half of all respondents said they are at least moderately literate in AI.

An unpatched vulnerability in Anthropic's Model Context Protocol creates a channel for attackers, forcing banks to manage the third-party security risk.

The largest banks have increased their venture capital investments in AI startups by 21% over the past two years. They're looking to "co-shape" technology so that it meets their needs.

Slash Financial, a fintech originally founded for sneaker resellers, closed a Series C funding round and launched an AI assistant for digital-native business customers.

The challenge for banks is not whether to adopt AI but how to do so with discipline, judgment and a clear understanding of its limits. The history of technology firms overpromising is extensive in the banking industry.

The credit card lender, which is scheduled to report first-quarter earnings April 23, followed its release of an agentic commerce kit by agreeing to acquire Hypercard, a Sam Altman-backed company that uses AI to support expense management.

Anthropic's new AI model can autonomously exploit software flaws, prompting urgent security meetings among U.S. and U.K. financial regulators.

The topic of AI implementation came up on several big banks' first-quarter earnings calls. Morgan Stanley CEO Ted Pick said Wednesday that the firm views AI as a friend.

The card network expanded work with blockchain firms OwlTing and Tempo, increasing its reach into agentic commerce and stablecoins.

The deal between OpenAI and personal financial management startup Hiro Finance, the second of its kind for the AI company, will lead to the sunset of the Hiro platform next month.

The credit card giant's BVNK acquisition wasn't a bet on crypto hype. It was a hedge against irrelevance. It suggests that the companies that defined the last era of finance are now preparing for a very different future.

The development of artificial intelligence could be used to embed a moral architecture in the new financial system.