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What makes Shake Shack's cashless store so potentially powerful — even if it's only one location in Manhattan — is what the burger chain can do when every customer is known to it.

No matter how good a company's e-commerce strategy is, the customer experience can still fall apart on the checkout page — especially when introducing new features.

How Ellen Alemany is reinforcing a set of core behaviors — like "straight talk" — to create the kind of culture she wants at CIT Group. She also discusses loan demand and the sentiment of middle-market businesses.

When it comes to credit card profitability, consumer loyalty to a single card may not be such a virtue after all, according to a new study by Oliver Wyman.

Federal Reserve Gov. Jerome Powell said capital levels have been well calibrated but that some changes to the capital rules may be in order to make compliance easier.

The software provider aims to simplify lending processes for financial institutions.

Banks that find true innovation hard to accomplish can take heart — it’s no picnic for startups either. To hear both sides share their challenges is an argument for collaboration.

Industry observers are skeptical of acting Comptroller Keith Noreika's claims that his agency could grant a fintech charter to a commercial firm like Amazon or Google, arguing that such a move could become "Walmart 2.0."

Losses in sales and penalties from chargebacks may hurt business' sustainability, writes Monica Eaton-Cardone, chief operating officer at Cargebacks911 and Global Risk Technologies.

The merger will create a bank with 13 branches and roughly $950 million in assets.