Disruptive upstarts. Glitches galore. Open banking adoption. Financial institutions are being challenged on multiple fronts — here’s a look at how they’re coping.

At 4 feet tall and with a child's voice, Pepper won't replace tellers, but it can help bank customers interested in applying for a credit card or having issues with an ATM.

Some community banks are partnering with fintech accelerators or creating their own to get on the cutting edge and get a leg up on their competitors.

Unlike non-data-driven processes (paper), bidirectional visibility allows for more agility and speed with the digital platforms and technology that support transactions, writes Matt Clark, president and COO of Corcentric.

Buying a startup or running an accelerator program isn’t enough to help banks truly prepare for the coming digital age.

Startups such as BREAUX Capital are trying to reach consumers historically underserved and underrepresented in financial services.

Nyca Partners is now an investor in enterprise blockchain, but in 2014 it had doubts about the technology.

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At a time when credit unions have seen a major increase in fee income from overdrafts, several big banks are following Silicon Valley's lead by offering new fee-free accounts.

In focus testing for its digital-only app, Finn, Chase learned users wanted a standalone brand that still offered some traditional features, such as paper checks.

The graduates of this year's Fintech Innovation Lab New York, chosen by executives at 43 banks, are focusing on improving artificial intelligence, solving IT issues and providing a better customer experience.

Denver-based P2Binvestor plans to use the new funds to expand its bank partnership program.

Banks are more established organizations that cannot afford to take the same shortcuts and risks as startups do in fintech development, executives said.

The acting agency chief defended the “zero tolerance” policy while praising the permanent CFPB nominee suspected of having been involved in implementing it.

Big banks and wealth managers are unwilling to sacrifice fee income and make other changes to catch up with their customers' digital demands, fintech leaders said.

Paycheck information gleaned from bank accounts is emerging as an alternative to verifying a mortgage applicant's income and employment with a 4506-T tax transcript request to the IRS.

Robinhood Markets has more than 4 million U.S. consumers using its free stock-trading platform. Now, it's in talks to offer them other banking services like savings accounts, according to people familiar with the matter.

Fountain City Fintech, a program planned by NBKC Bank, would be one of the first fintech incubators formed by a community bank.

JPMorgan Chase and Wells Fargo are following Silicon Valley's lead by offering new fee-free accounts. While there are risks involved, the cost of doing nothing would be significant, analysts said.

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