Mobile banking

One woman's legal battle of more than a decade could develop into one of the biggest gender discrimination lawsuits to hit Wall Street. Bank of America faces a complaint after its sexual harassment ouster, and loses another top female executive. Plus, lots of tech initiatives.

Onboarding technology isn't enough if the account opening process is too cumbersome, a J.D. Power survey finds.

The Michigan bank hopes conversational technology can get customers to talk more freely about their financial health.

Because of the Durbin amendment, the once-prized asset has become an albatross. Spinning it off will remove a distraction and let management refocus on business banking.

Nine female crypto leaders are profiled in Glamour magazine. Nasdaq’s Adena Friedman can envision it being a crypto exchange someday. Some banks in Brazil show progress on overcoming a sexist culture. Also, moms react to Kate Middleton.

The California-based CU gave Credit Union Journal a behind-the-scenes view of what can be a painful process, while another expert offered best practices for CUs considering similar moves.

The U.S. subsidiary of the Spanish banking giant BBVA said Friday that direct consumer loans increased 40% in the first quarter and that its digital strategy is bearing fruit.

Alice Milligan, its chief digital client experience officer, said the company dedicated itself to delivering what customers really want and that more features are on the way.

Banking apps now rank just after weather and social media in usage, according to Alice Milligan, chief digital client experience officer at Citi's U.S. Consumer Bank.

The most satisfied customers are those who frequently use online or mobile banking, but still visit branches two or three times a month, J.D. Power said in its annual Retail Banking Satisfaction Study.