Retail & Commercial

Fed Gov. Jerome Powell says central bank will provide more information to banks about how it conducts annual tests; bank CTO discusses its 2018 blockchain test.

Citigroup joined B of A and JPMorgan in predicting double-digit declines for second-quarter trading revenue. The situation adds to the many revenue challenges facing banks.

Here are some major ways that mobile banking, P-to-P payments and fintech are changing banking.

The digital banker of the year is B of A’s Michelle Moore. TIAA's Kathie Andrade compares career advancement to a rock climb. Plus, Marianne Lake, Ellen Alemany and Wonder Woman.

Executives at Wells Fargo, SunTrust and PNC insist that credit cards, mortgages and other consumer lines can help pick up the slack as commercial borrowers remain cautious.

Wells Fargo's David Carroll, who had pay clawed back after the bank's fake-accounts scandal, will retire and be succeeded by Jonathan Weiss as wealth and investment management chief.

Despite the digitization of transactions, customers still need personal bankers. But financial institutions must adapt to specialize in problem-solving instead of sales.

Stocks in big banks have fallen by double-digit percentages since early March amid "fading hopes" of stimulus; Wells won't be able to manage municipal bond deals in New York for at least a year.

Bank of America has spent years catching up to peers on customer service. Its next objective: using insight from customer feedback to shape a top-tier digital experience. When the haters hate, Michelle Moore listens.

How do the top-performing banks continue to post double-digit returns, despite having the same serious profit-dampening challenges as their peers? The answer isn't exactly straightforward.