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Knox's hefty investments in client- and associate-facing technology are paying off for Bank of America's private bank.

Innovation in banking typically means developing or investing in some cutting-edge technology that will appeal to younger, tech-savvy customers. But to Luanne Cundiff, it can also mean finding new ways to meet the needs of senior citizens who aren't all that interested in digital banking.

Rosilyn Houston, chief talent and culture officer at BBVA, challenged a longstanding policy that barred executives at her bank from serving on corporate boards. Here's why.

Harford was recently promoted to president of UBS Asset Management after a two-year stint as head of investments.

The wealth management and investment services group Kedia leads grew profits by nearly 25% last year and accounted for 13% of U.S. Bancorp's total revenues.

Over the past year, State Street Corp. Chief Marketing Officer Hannah Grove has implemented a new “Follow the Sun” strategy for the marketing department, adding hires in Poland and India in an effort to cut costs that has yielded unexpected benefits.

Patricia Husic, president and CEO of Centric Financial, had her bank start offering self-defense training sessions for her workforce, roughly 60% of whom are women.

JPMorgan Chase General Counsel Stacey Friedman is working to make the bank’s legal department faster and more agile.

Maria Veltre knows what it's like to feel disrespected. Early in her career, she was in mid-sentence when a senior executive turned her back and walked away. Veltre vowed never to make others feel the way she did in that moment, no matter what their situation or station.

McNiff, American Banker's No. 1 Woman to Watch for 2019, was promoted to the CEO role in April following the retirement of Barbara Desoer.

In the last two fiscal years, the treasury and payments solutions unit that Haward-Laird runs has had the highest return on equity of all BMO Financial's business lines.

The research division Browning has built at Bank of America Merrill Lynch is consistently ranked among the best in the world.

JPMorgan Chase's custody services unit has emerged as an "industry powerhouse" under the Heitsenrether's leadership.

In an increasingly competitive financial services marketplace, tiny Citizens is thriving, thanks largely to tech innovations Castilla has pioneered and the loyalty built through Castilla's relentless promotion of the bank's customers and the broader Edmond community.

Under Chang, J.P. Morgan has been named the world's top global research firm for two years running.

"I had a vision of upping our client servicing game to give Citizens' commercial clients a best-in-class experience," Wyper said, "no matter how large or small their relationship with us."

A small gesture early in Helga Houston’s banking career has informed her approach to guiding younger bankers on sometimes-delicate matters.

City National Bank in Los Angeles has been growing rapidly since Royal Bank of Canada acquired it in late 2015, and now it's up to Kelly Coffey to keep the momentum going.

Two newly minted CEOs, Citibank's Mary McNiff and City National Bank's Kelly Coffey, top the list of Women to Watch for 2019. Check out who else earned a spot in the ranking.

As a longtime commercial real estate lender and one of highest-ranking women at Key, Mago has made it her mission to improve female and minority representation at both the bank and in her industry.