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The executive tasked with rebuilding trust in the retail bank discusses how employees reacted to its new incentive pay plan, why Wells stopped calling its branches "stores," how it now prevents salespeople from impersonating customers, and more.

Businesses are shedding paper checks in favor of electronic payments, but the migration is not as easy as consumer payments.

As digital and mobile capabilities have taken hold on payments and data security, acquirers and independent sales organizations have needed to quickly ramp up their tech knowledge.

Adoption is increasing, but most consumers would stop using the technology if they suffered a security incident

Get Bank of Montreal's best tips for real results on gender diversity, then try not to get disheartened by other big banks. Plus: Amy Brady, Mary Navarro and Donna Demaio.

A full changeout of AML and KYC rules would stress compliance. Working to improve current practices would be better for the financial services and payments industries.

Business still use lots of checks for payments. That may have worked in the past, but it likely won't work in an increasingly digital future.

Machine learning, Siri and Alexa are taking off quickly, particularly among younger consumers. Banks and payment companies need to get in the game now.

Passwords are often restrictive, undynanmic and draw attention from fraudsters. And there's also the risk of repeated cybercrime linked to old authentication.

Financial institutions of all sizes are overhauling benefits policies and promoting work-life balance to better compete for millennial recruits with the hipper tech sector. The big changes include longer periods of paid time off for new parents.

It's difficult for acquirers to have the proper payments technology available when merchant interest peaks. This is even more difficult as efforts such as Smart Cities and Internet of Things initiatives overwhelm retailers with options.

As trends in payments technology take hold or taper off, it's safe to say that one is firmly entrenched: The shift to mobile and integrated point of sale devices.

As multi-factor identification becomes the norm, biometrics can be one or more steps that consumers can easily execute.

The more vocal millennial generation is pushing companies like Bank of America to redefine diversity in the workplace to include more freedom of expression.

Ann Marie Mehlum, who has joined a lending platform called SmartBiz Loans after stints as a community banker and an SBA official, says the combination of fintech and old-fashioned banking could bring back small-business loans under $100,000.

Amazon's Go concept store has caused concern among payment companies and retailers, though there are mobile-driven options that can replicate the experience.

BMO recently won a diversity award for reaching its goal of having women in 40% of senior management jobs, and CEO Bill Downe argues equal treatment of employees will carry over to fair treatment of customers and create long-term profits for shareholders.

Andy Harmening will succeed longtime retail banking chief Mary Navarro, who is retiring in June.

B of A's Cathy Bessant and Michelle Moore have a few suggestions for women who want to advance and RBC's Janice Fukakusa sets a new pay benchmark for female executives. Plus, Bank of the West's Nandita Bakhshi and Citi's Yolande Piazza.

As connected devices expand in use and add payment capabilities, retailers and technology companies will need to move fast to stay safe and ahead of the curve.