Banking

Efficiency gains also drove results at the Kansas City, Mo., company.

Know how many different ways customers can ask a virtual assistant to move money between accounts? The answer is one of Bank of America’s takeaways from a lot of trial and error this year in launching voice-activated services.

The added heft will help companies like Independent Bank and Berkshire Hills better compete with the bigger banks that control much of the region’s deposits, and perhaps give them a leg up on other giants, including JPMorgan Chase, moving into the Boston market.

Currently running for a fourth term in Congress, former credit union employee Denny Heck is a vocal proponent of changes to NCUA's risk-based capital rule and other industry priorities.

The Federal Reserve System is trying to be proactive in these and other high-profile areas, offering educational materials and coaching to bank execs and directors, according to supervision officials at the St. Louis and Richmond Fed banks.

The company agreed to buy Mainland Bank for nearly $20 million in stock.

Toronto-Dominion Bank wants customers to complete nine out of every 10 routine transactions on their own within three years.

The company’s stock plunges after Sarah Friar’s departure announced; the bank said it unintentionally withheld mortgage discounts from minority borrowers.

Consumers may say they like where they bank, but a survey suggests banks and credit unions lag behind retail brands like Amazon in ease of service and satisfaction.

The information you need to start your day, from PaymentsSource and around the Web. Today: Google Pay finds a way to reach banks in Germany; Western Union goes after larger payments; U.K. bank lobby pushes fraud recovery tax; Mastercard gets another blockchain patent.

The third interest rate increase of the year could have a significant impact on banks' lending, deposit gathering and even M&A decisions. Here's what to expect.

The San Francisco challenger bank is adding 150,000 customers per month and plans to expand its financial product offerings.

The two megabanks face different problems, as Bank of America customers are frustrated over fees and customer service while Wells customers are alarmed about the bank's recent scandals.

From youth crisis centers to donations for those in need, here's another look at how credit unions are giving back.

CIT Bank and Simple recently started offering higher yields on the condition that customers make regular contributions to savings. The offers are designed to help the banks avoid rate wars, but some analysts question whether they will appeal to enough consumers.

The three credit unions from Connecticut will receive a variety of services from the credit union service organization, including bill pay.

Customers say they like their bank, but in a customer survey banks significantly lagged retail brands like Amazon in ease of service and satisfaction.

First Merchants in Indiana would pass $10 billion in assets by acquiring MBT Financial in Michigan.

Proposition 10 would give local jurisdictions a freer hand to restrict rents, but critics say that would lead to property devaluations. Some see an effect regardless of whether the measure passes.

Hoosier Hills Credit Union now serves 35 counties and has roughly 29,000 members.