Branch banking

Fifth Third Bank customers were swindled out of over $100,000, but not because the bank didn't have protection in place.

When Listerhill Credit Union was developing its latest location, management decided on using smart ATMs and a more open floor plan.

Mexico's next president wants to prohibit banks from charging ATM and other fees. That could be bad news for Citigroup and other banks with large retail networks in the country.

Staffers at the bank's flagship, multilevel branch in Manhattan say wearable tech has proven ideal for discreet communication among each other to speed customer service.

The approval marks the New York’s bank regulator 12th license to a crypto-related business.

The Dallas bank inherited the five Bank of the Hills branches when it acquired Sterling Bancshares in 2011.

Sales goals aren’t simply a number to hit, they’re a measure of customer satisfaction and should be treated accordingly.

Orange County Bancorp has identified two neighboring counties for expansion.

Big banks have plans to open hundreds of branches in new markets to add deposits, but smaller regionals have largely sought to hold the line on costs. Cullen/Frost Bankers' decision to double its branch count in Houston may be a sign that midsize banks are rethinking their retail strategy.

Despite the fervor over mobile wallets and banking, one day consumers may never need to open a dedicated bank or payment app.

From branch networks to technology and cybersecurity concerns, there's plenty to keep leaders of CDFIs and small CUs awake at night.

For hackers, ATMs serve as “welcome mats” for company networks where much customer information is stored, writes Eric Crabtree, vice president and global head of financial services for Unisys.

The Ohio company touted a strong pipeline for loans but warned that noninterest costs will likely rise in the fourth quarter when it records charges tied to branch closings.

Cash is king when it comes to community events, and event organizers know this; which is why they hire qualified, professional mobile ATM companies to manage the ATMs they have on site, writes Yonas Marcos, president and CEO of Star Financial Services.

Readers react to efforts to improve bank branches, weigh the Consumer Financial Protection Bureau's decision to pull back on enforcing the Military Lending Act, consider efforts to build finetch sandboxes and more.

In honor of International Credit Union Day, here's CU Journal's annual look at the everyday occurrences – both routine and meaningful – that bring "the credit union difference" to life.

The central bank found that the increase in noncash payments fraud from 2012 to 2015 was still just a small fraction of overall payments.

Barred by regulators from adding assets for at least another six months, the bank has only one main lever to pull to boost returns.

Consumers may say they like where they bank, but a survey suggests banks and credit unions lag behind retail brands like Amazon in ease of service and satisfaction.

Customers say they like their bank, but in a customer survey banks significantly lagged retail brands like Amazon in ease of service and satisfaction.