Branch network

Pamela Codispoti, credited with launching the popular Chase Sapphire Reserve credit card, has been put in charge of the company’s network of more than 5,200 branches.

OneUnited is trimming branches and expanding digital offerings as it builds its brand as a backer of social justice that develops innovative products such as a Black-Lives-Matter-themed debit card.

Eureka, Calif.-based credit union will expand to Arcata.

The company has been working to address an informal agreement with regulators tied to Bank Secrecy Act compliance.

PNC's new consumer lending platform will be marketed on a national scale.

In our quest to solidify and improve customer satisfaction, we should not set up systems that have our teams more focused on manipulating scores than actually earning them.

Washington State Employees Credit Union has reduced staff by attrition by 16 percent since 2013, saving enough money to pay the costs of modernizing at least one branch.

The Michigan company, which lost more than $1.4 billion in the aftermath of the financial crisis, is trying to become more of a commercial lender. Its recent agreement to buy a deposit-rich franchise in California could help it get there.

The Tennessee branches are being sold as part of First Horizon's deal to buy Capital.

While technology will let many banks cut staff and reduce the size of branches, factors such as geography, customer demographics and strategic direction will ultimately shape the look and feel of future offices.