Customer service

How a measure to make opening online accounts easier was crafted — and why it needs to pass Congress.

A New Jersey community bank has launched a campaign that takes digs at the megabank while highlighting its own values. Should others follow its lead?

How a measure to make opening online accounts easier was crafted — and why it needs to pass Congress.

In the ongoing quest to replace PINs and passwords, Mastercard has introduced a kit enabling consumers to register their own fingerprint on a biometric card at home, bypassing the need to visit a bank.

From leadership lessons to tips for exemplary service, here's a look at what credit unions heard during the first day of PSCU's 2018 Member Forum.

Several banks have reported digital service outages this year, but now there’s a detailed breakdown of one of them — and it shows that the damage goes far beyond reputation.

Community banks are increasingly turning to account onboarding technology to help them solve a growing problem — how to win new customers without opening physical branches.

Gemalto is working with Lebanon-based areeba to test a biometric contactless Visa EMV card in the Middle East that uses a fingerprint to authorize transactions.

Banks should rethink even existing services, such as the branch experience, said top executives at the Oracle Industry Connect conference.

The Consumer Financial Protection Bureau on Wednesday asked for public input on the way it receives and processes complaints from consumers in what the agency said was a preliminary step toward making improvements.