Customer service

Readers criticized a credit union securitization proposal, weighed in on scaling back the CFPB’s complaint database, debated the need for banks to examine gender-based salary comparisons, and more.

Consumers are giving branchless banks far higher satisfaction ratings than traditional banks because of higher rates, fewer fees and better functionality, a J.D. Power study finds.

The Token ring's approach is reminiscent of Amazon's Echo devices, which are bland monolithic speakers that can be loaded with "skills" to enable them to place calls, make purchases, activate light switches and tell jokes.

Chinese bettors withdrawing money from some ATMs in Macau need to do more than punch in their PIN code. They also have to stare into a camera for six seconds so facial-recognition software can verify their identity and help monitor transactions.

Financial firms say the database is unreliable and would like to see it removed from public view. But the industry would also lose access to competitive insights that can be gleaned from the massive trove of consumer complaints.

IdentityMind Global will offer Confirm.io’s remote document verification technology to its clients.

Vinny Lingham, founder and CEO of Civic, discusses the froth in cryptocurrency markets, the mania for "initial coin offerings," the right way to do token sales, the future of digital identity and the banking system's security failings.

Portable digital identities could improve customer experience, cut costs and generate revenue for banks. But who’s on the hook when something goes wrong?

There is an expanding array of choices to reduce paper checking, add speed and reduce cost from billing.

Retailers can use the power of AI and predictive analytics to anticipate shoppers’ needs, writes Denise Purtzer, a vice president at FuturePay.

Business are still reluctant to automate payments and billing, though that can hurt companies financially, writes Daniel Andrew, a vice president at Corecentric.

Today’s primitive question-and-answer programs will mature into sophisticated conversational agents, which will help customers transact and may even be capable of understanding emotional cues, experts say.

Some banks seek to dominate the digital-identity business, but they stand to benefit even if their efforts fall short.

The bank is pitching digital identity products to businesses as a way to improve user experience and guard against fraud.

Cambridge Blockchain, one of many startups applying blockchain technology to customer privacy and data collection issues, is teaming up with LuxTrust to launch a new identity platform.

Regions Financial is taking steps across its 1,500-branch network to embrace consumers with autism and train its staff to help them. Business development, not just compassion, is part of the motivation.

The German bank announced a project designed to create a single online registration for users across a number of industries.

Sovrin, a new blockchain for the creation and management of digital identities, may help credit unions save money and fight fraud while returning power to individuals.

As the smartphones become ATM cards, a new set of security risks emerges. Thorough ID protection is necessary to keep no-card ATMs secure.

Allen, Texas-based Giact Systems is combining its identity and payment verification tools into a single platform called Epic.