Customer service

The tie-up comes as banks put more resources into helping customers manage their finances digitally.

Two experts traded verbal barbs over whether promoting a sales culture helps or hurts the credit union mission of putting members first.

GlobalID stands out from scores of similar companies and projects by attempting to wed self-sovereignty with regulatory compliance. If its technology works, it could alleviate a major cost for banks.

Through the partnership, Clarity Money customers can use Acorns’ automated investing features, while Acorns users can see a snapshot of their investing activity in the Clarity app.

Customer services are between two human beings. The quality of their exchange is more important than the resolution.

The bank's new Control Tower app is designed to empower customers to track where their financial data is stored and to simplify their control over where it goes and what is done with it.

Though they might have less money to spend on digital than their larger counterparts, community banks can still provide a top-notch mobile experience.

AERO FCU, Truliant FCU join for debit card processing, call center support.

Readers slam credit unions’ ever-inclusive membership criteria, weigh in on the OCC’s proposed fintech charter, encourage a rewrite of the CRA, and more.

The challenge of juggling security and convenience is escalating as banks realize digital channels are for sales as much as they are to display account balances.

Readers this week highlighted the need for banks to upgrade payments systems, debated a small bank’s decision to ditch its legacy core vendor, lamented populist initiatives of the GSEs, and more.

Online and mobile banking are essential elements in 21st-century financial services, but there’s more to banking than digital transactions.

Enabling peers to compare notes will help ID management specialists at regional, midtier banks who face the same requirements as large banks but command smaller operating budgets, IDPro’s founder says.

Readers criticized a credit union securitization proposal, weighed in on scaling back the CFPB’s complaint database, debated the need for banks to examine gender-based salary comparisons, and more.

Consumers are giving branchless banks far higher satisfaction ratings than traditional banks because of higher rates, fewer fees and better functionality, a J.D. Power study finds.

The Token ring's approach is reminiscent of Amazon's Echo devices, which are bland monolithic speakers that can be loaded with "skills" to enable them to place calls, make purchases, activate light switches and tell jokes.

Chinese bettors withdrawing money from some ATMs in Macau need to do more than punch in their PIN code. They also have to stare into a camera for six seconds so facial-recognition software can verify their identity and help monitor transactions.

Financial firms say the database is unreliable and would like to see it removed from public view. But the industry would also lose access to competitive insights that can be gleaned from the massive trove of consumer complaints.

IdentityMind Global will offer Confirm.io’s remote document verification technology to its clients.

Vinny Lingham, founder and CEO of Civic, discusses the froth in cryptocurrency markets, the mania for "initial coin offerings," the right way to do token sales, the future of digital identity and the banking system's security failings.