Customer service

Portable digital identities could improve customer experience, cut costs and generate revenue for banks. But who’s on the hook when something goes wrong?

There is an expanding array of choices to reduce paper checking, add speed and reduce cost from billing.

Retailers can use the power of AI and predictive analytics to anticipate shoppers’ needs, writes Denise Purtzer, a vice president at FuturePay.

Business are still reluctant to automate payments and billing, though that can hurt companies financially, writes Daniel Andrew, a vice president at Corecentric.

Today’s primitive question-and-answer programs will mature into sophisticated conversational agents, which will help customers transact and may even be capable of understanding emotional cues, experts say.

Some banks seek to dominate the digital-identity business, but they stand to benefit even if their efforts fall short.

The bank is pitching digital identity products to businesses as a way to improve user experience and guard against fraud.

Cambridge Blockchain, one of many startups applying blockchain technology to customer privacy and data collection issues, is teaming up with LuxTrust to launch a new identity platform.

Regions Financial is taking steps across its 1,500-branch network to embrace consumers with autism and train its staff to help them. Business development, not just compassion, is part of the motivation.

The German bank announced a project designed to create a single online registration for users across a number of industries.

Sovrin, a new blockchain for the creation and management of digital identities, may help credit unions save money and fight fraud while returning power to individuals.

As the smartphones become ATM cards, a new set of security risks emerges. Thorough ID protection is necessary to keep no-card ATMs secure.

Allen, Texas-based Giact Systems is combining its identity and payment verification tools into a single platform called Epic.

The fiasco may hold a valuable lesson for fintechs and banks alike about the need for closer integration.

Passwords are often restrictive, undynanmic and draw attention from fraudsters. And there's also the risk of repeated cybercrime linked to old authentication.

American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms.

Canadian banks hope to create an environment where consumers have more control over who is able to view their personal data.

From offering a host of convenient self-service options to paring down your mission statements, here are steps to simplifying the member experience.

U.S. Bank has gone from monitoring Yelp to working with the technology firm ReviewTrackers to monitor customer comments on 23 sites.

ID.me raised $19 million in a Series B round that was led by FTV Capital and included USAA.