Millennials

A new report from J.D. Power found that younger consumers increasingly believe the largest banks are better than regionals in providing financial guidance through digital channels.

Millennials especially have shunned credit cards in favor of buying even low-ticket items using a system of installment loans, often incurring little to no interest, says Jifiti's Nufar Segal.

American Express has focused the past few years on overcoming a couple of its stigmas — that not all U.S. merchants accept Amex cards, and that younger cardholders were not intrigued by the status of holding an Amex card.

The young professionals group has a new leader and some of the program's inner workings are set for transition in the year ahead.

The startup with a namesake app is already attracting young investors and has been in talks with banks about partnerships.

Businesses need to shift focus away from millennials and toward the next age group, which is expected to be so demanding that business processes will have to be overhauled, says Julia Carreon, the bank's managing director of digital and fiduciary operations.

Bankers are disputing upstarts' claims customers don't like them, noting progress that traditional institutions have made in recent years.

The regulator’s inaugural event on equity and inclusion highlighted the personal and professional but also veered into addressing hurdles credit unions face regarding this issue.

Julieann Thurlow says Reading Cooperative Bank in Massachusetts is well positioned to help immigrants and millennials. Technology is crucial to serving both groups, she says.

Millennials hate bureaucracy but big banks aren't agile enough to meet the demand for fast service. That gives credit unions a big opening.

By 2025, millennials will represent 75% of America’s workforce, making this generation a key demographic for credit card growth.

The Alabama-based institution has embraced recruiting younger workers as a way to introduce new lines of thinking across the organization.

Digital-first lenders more than doubled their market share in the last four years, according to a report by Experian.

The app, which started with mobile gaming, will now integrate itself with some of the most popular video games on the market such as Fortnite.

Readers react to plans by Democratic presidential candidates to reform college tuition, credit unions buying more banks, whether the next president could fire the CFPB head and more.

With 20- and 30-somethings just beginning to build financial wealth, banks must orient their business to meet the needs of these consumers.

Changes in consumer behavior patterns will force banks to reassess the information they use to attract customers.

Young people prefer transfer apps, but privacy and authentication will need to be improved, says Sonarax's Benny Saban.

A new employee each year will be selected to represent the Eau Claire, Wis.-based credit union at industry events.

The trade group waited until after the 2018 midterms to launch the awareness campaign, but CEO Jim Nussle says that strategy won’t be repeated next year.