Mobile technology

The Michigan bank hopes conversational technology can get customers to talk more freely about their financial health.

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The California-based CU gave Credit Union Journal a behind-the-scenes view of what can be a painful process, while another expert offered best practices for CUs considering similar moves.

Alice Milligan, its chief digital client experience officer, said the company dedicated itself to delivering what customers really want and that more features are on the way.

Banking apps now rank just after weather and social media in usage, according to Alice Milligan, chief digital client experience officer at Citi's U.S. Consumer Bank.

Investing in technology has been an important focus for banks. But big questions remain about these investments, including how best to pay for them.

The outgoing head of the ICBA reflects on how technology and partisan politics have changed policymaking over the past 15 years.

Previously the head of commercial banking, Tory Nixon — also a former NFL cornerback — will now oversee the bank's digital strategy.

A growing number of credit unions are interacting with members through text-messaging channels in place of more traditional contact methods.

Community banks are slowly warming up to the pricey technology to reduce their reliance on branches, speed up transactions and provide convenience for customers.