Mobile technology

The Michigan bank hopes conversational technology can get customers to talk more freely about their financial health.

Nine female crypto leaders are profiled in Glamour magazine. Nasdaq’s Adena Friedman can envision it being a crypto exchange someday. Some banks in Brazil show progress on overcoming a sexist culture. Also, moms react to Kate Middleton.

The California-based CU gave Credit Union Journal a behind-the-scenes view of what can be a painful process, while another expert offered best practices for CUs considering similar moves.

Alice Milligan, its chief digital client experience officer, said the company dedicated itself to delivering what customers really want and that more features are on the way.

Banking apps now rank just after weather and social media in usage, according to Alice Milligan, chief digital client experience officer at Citi's U.S. Consumer Bank.

Investing in technology has been an important focus for banks. But big questions remain about these investments, including how best to pay for them.

The outgoing head of the ICBA reflects on how technology and partisan politics have changed policymaking over the past 15 years.

Previously the head of commercial banking, Tory Nixon — also a former NFL cornerback — will now oversee the bank's digital strategy.

A growing number of credit unions are interacting with members through text-messaging channels in place of more traditional contact methods.

Community banks are slowly warming up to the pricey technology to reduce their reliance on branches, speed up transactions and provide convenience for customers.

Customers are sprinkling symbols into their texts, and it's a challenge for banks to fine-tune systems to support the use of the cartoon code in communications.

Most North American airlines don’t accept cash for in-flight purchases, even for lower-cost items like drinks or snacks, writes Keith Neville, director of transportation solutions at Infinite Peripherals.

AxiomGo is being offered to customers seeking alternatives to prepaid cards and traditional checking accounts.

One fintech has a new twist on gamification — tie savings contributions to achievement in the most popular games.

The bank will enable customers to access its 2,500 ATMs via mobile banking.

Remote deposit capture fraud remains a threat, but analysts say that's just the tip of the iceberg. Here's how credit unions can better protect themselves -- and their members.

The estimated costs of recent digital glitches at BB&T, TD and Wells Fargo are in the hundreds of millions of dollars, but contractual and economic realities make it hard for banks to sue vendors for the money or fall back on insurance policies.

A retired tech leader looks back on four decades of major changes in the credit union movement.

Aspiration Bank relies on software tools to pull data from diverse sources to prevent fraud in account applications.

A quarter of banks say they’ve experienced a mobile security incident in the past year. Many still lack basic security protections on employees’ devices, according to a newly published study.