Practice and client management

Natural disasters like Hurricane Harvey reveal banks’ ability to lend a hand to communities in need, and to keep employees engaged and motivated for the initiatives that matter most.

Trademark FCU elects new directors, appoints new supervisory committee members and more CU leaders in the news.

Fast code changes and compliance approvals helped bank customers who couldn’t make it to a branch.

“You can’t serve the public if your employees are shell-shocked,” said one executive, comments echoed by other institutions dealing with the aftermath of Hurricane Harvey.

“You can’t serve the public if your employees are shellshocked,” said one top banker, comments echoed by other institutions dealing with the aftermath of Hurricane Harvey.

In an effort to be able to serve members without having to hand them off from staffer to staffer, more credit unions are turning to the "universal employee."

The long-term recovery for thousands of Texans whose homes were decimated by Hurricane Harvey rests with a Trump administration government outsider who wants his agency's budget cut by billions of dollars.

Brent Cockerham of Moody National Bank ferried stranded residents to safety in Friendswood, Texas, one of the communities hit hardest by the storm.

A law firm hired by the New York Fed board concluded that Dudley’s error was "inadvertent," and that while it violated the reserve bank's own code of conduct, it did not violate federal statutes.

The Wisconsin company plans to shutter half of Bank Mutual's branches, including seven in Milwaukee.

The Houston company doesn't expect any material impact on its commercial-and-industrial book, though there is potential risk tied to residential mortgages. Management, meanwhile, has started rolling out programs to help customers recover.

A Federal Reserve proposal acknowledges that good board governance results from directors being credible overseers of strategy instead of a redundant form of management.

A new report from the Digital Growth Institute reveals that while a slight majority of FIs say they have a digital growth plan, the overwhelming majority aren't doing anything with it.

Financial Institutions will incorporate Robshaw & Julian into another firm it bought early last year.

More than $355,000 has been donated by CU stakeholders from across the country, with more to come.

Competition from global giants like Amazon and Alibaba and millions of independent retailers, coupled with the constant threat of credit card fraudsters, makes it imperative that online retailers tick all the boxes to reduce risk, writes Suresh Dakshina, CEO of Chargeback Gurus.

Culture is key at Washington Trust, as it is at many of the 75 banks in our Best Banks to Work For rankings. Having a custom word to describe its community-oriented philosophy helps fuel conversations about it, and letting employees personalize the meaning (no scripts here) fuels a sense of empowerment and enthusiasm.

The agency has a relatively new program designed to quickly get funds into disaster-stricken areas. The problem is that many bankers don't know it exists.

CUs, foundations and other industry stakeholders are stepping up to assist those impacted by the massive flooding taking place across Texas and Louisiana.

SDCCU’s member base increased nearly 10 percent in one year, as total assets rose to $8.2 billion.