Practice management

Louise Mills Federal Credit Union will now operate its lone branch as "Louise Mills, a division of Webster First FCU."

An omnichannel payment platform offers customers a unified shopping experience across whichever channel they decide to make a purchase, whether via point-of-sale in-store, online, mobile or even telephone, writes Nick Aceto, senior vice president of technology for CardConnect.

Given the rapid pace of change across the industry, it’s wise for banks to focus on improving customer service rather than chasing the strategies of their rivals.

The credit union expanded its reach from serving three counties to 20 counties in western and central Montana.

A debate is brewing about whether rising rates mean banks must pay more to hold onto deposits from city and county governments — and whether they are worth it. Some would say no question on both counts, while others say it all depends on the financial strategy of the client and how badly the bank needs that client.

Members at the Indiana-based credit union have won nearly $18,000 by participating in Save to Win, which rewards members who save money with the credit union.

A look back at some of the highlights from the Credit Union National Association's 2018 Governmental Affairs Conference.

Kathleen Henry and Steven Antonakes have been named to the bank's management committee.

The bank will spend an additional $1.4 billion on technology in 2018 to gain share and boost efficiency, executives said Tuesday. But they were peppered with questions about whether the big investment will yield a big financial return down the road.

The African-American Credit Union Coalition is entering a new phase of its existence, adding in a focus on mentorship and professional development. As the group continues its march forward, here's a look back at its early days.

At the Credit Union National Association's Governmental Affairs Conference, CUNA unveiled its newest initiative to drive membership.

Chuck Adcock will take the helm in April, 24 years after he started at the credit union as a teller.

The Eureka, Calif.-based credit union saw assets rise by 8 percent last year, while lending was up more than 10 percent.

The company will also surpass $10 billion in assets when it buys Community Bank.

The digital-only Ally Bank has taken several steps to deepen customer relationships through electronic channels, including use of personalized emails and websites that have yielded strong click-through and loyalty rates.

An investor had accused John Peck of using a HopFed lawyer to handle his purchase of real estate from an influential member of the company's board.

Blue Lion Capital, which is upset with the Seattle company's growth strategy, also wants to replace two of the company's directors.

Judges recently ordered two banks to pay the legal fees for activist investors after certain roadblocks backfired. Their missteps can serve as a lesson for other skittish institutions.

The two biggest reasons people don't join credit unions are also the two biggest reasons for CUs to work together to raise consumer awareness about the industry.

Carson Lappetito has a long history of working with firms tied to Eric Hovde, chairman and CEO of Sunwest's holding company.